Universal Service Representative The Universal Service Representative is a versatile role that combines the responsibilities of a Teller and a Member Service Representative. This position is responsible for providing excellent Member service, handling financial transactions and offering products to meet the needs of our Members.
Essential Duties And Responsibilities:
Greet and assist customers with their banking needs in a friendly and professional manner.
Process a variety of financial transactions, including deposits, withdrawals, transfers, and loan payments.
Open and maintain member accounts, including checking, savings, and certificate of deposits.
Provide information and guidance on banking products and services.
Identify and address member needs by recommending appropriate financial solutions.
Resolve customer inquiries and issues promptly and efficiently.
Maintain accurate records of transactions and ensure compliance with banking regulations and policies.
Assist with branch operations, including balancing cash drawers and maintaining security protocols.
Actively identify opportunities to strengthen member relationships through referrals, product recommendations and financial solution conversations.
Ability to provide coverage to any of our branches as business needs require
Perform other duties as assigned by management.
Assist members with digital banking services, including online banking enrollment, mobile banking, e-statements, and troubleshooting access issues.
Process and maintain debit card requests, ATM card services, stop payments, check orders, and account maintenance requests.
Support consumer lending activities by gathering application information, processing referrals, and assisting members with loan-related inquiries.
Conduct member outreach and relationship-building activities to deepen existing relationships and promote member retention.
Meet established referral and service goals by identifying opportunities for additional credit union products and services.
Adhere to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), OFAC, and all applicable regulatory requirements.
Assist with branch opening and closing procedures as assigned.
Maintain a working knowledge of all credit union products, services, policies, and procedures.
Participate in branch sales campaigns, community events, and member engagement initiatives as needed.
Requirements:
High school graduate or equivalent.
1 3 years of sales experience.
Teller experience required.
Complete registration with NMLS within 30 days.
Complete Signature Guarantee training within 30 days.
Obtain Lending Authority within 180 days.
Competencies:
Excellent written and oral communication skills
Excellent organizational skills
Ability to prioritize, pay close attention to detail, and coordinate various activities simultaneously.
Ability to communicate with co-workers, management, and business contacts in a courteous and professional manner.
