Scheduling and Service Planning Coordinator This position assists with all service planning and schedule development for MTA / RTA service, supports the production and distribution of all required materials for bi-annual service changes, and supports the effective implementation of the Nashville MTA and RTA's fixed route bus, paratransit, commuter bus and contracted commuter rail service. To see all job opportunities with WeGo Career CenterIf you have any questions about this position, please contact WeGo HR.
Typical Duties:- Analyzes available data to recommend and implement effective routing and scheduling changes
- Assists with schedule development; prepares and validates schedule data to support distribution of accurate route, schedules, bus stops, and other information to operators and internal and external customers
- Produces and ensures the accuracy of driver run guides, postings, and headways
- Prepares materials for biannual operator bids and annual operator vacation bids
- Assists with the biannual operator bids
- Coordinates with Operations personnel in implementation and monitoring of services as required
- Maintains open communication and regular updates to necessary internal departments regarding schedule adjustments and daily operator and equipment requirements as needed to maintain the integrity of the MTA/RTA service
- Evaluates and manages the quality of ridership data from the Automated Passenger Counter (APC) software
Supervises and trains part-time data collection personnel or contractors to support service planning efforts, including day-to-day task assignment, training, and performance reviews; does not include hiring or termination authority.
Assists with service analysis and design, individual route analysis, and new service development; analyzes and interprets ridership and other data to inform recommendations
Possess a valid Driver's License
Ability to work assigned schedule and work additional hours during special events, holidays, etc.
Respond to emergency situations (such as reporting to work early/staying late due to bad weather)
Work with little supervision and maintain effective working relationship with all levels of employees
Understand and carry out detailed written or verbal instructions
Problem solving skills, math skills, and ability to synthesize and analyze data
Ability to make oral presentations and compose written documents
Read schedules, maps, route guides, detour sheets, etc. and interpret information
Meet required deadlines and make effective decisions under stressful conditions
Physical activity includes Sitting, standing, lifting, reaching, squatting, twisting, bending, walking, talking, writing, repetitive motion, carrying, grasping, holding, clarity of vision, speaking, listening.
Ability to bend, stoop, walk, kneel, stretch and lift to 25 lbs. Climbing stairs and ladders.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Occasionally working in various weather conditions such as rain, cold climate, etc.
Minimum Qualifications:- A minimum of three years' experience in transit operations, transit planning, or scheduling/logistics management with evidence of progressive responsibility is preferred.
- Any combination of education, training, and experience equivalent to: Bachelor's degree in public administration, urban planning, operations management, transportation or related field for study.
- Preferred Experience, Knowledge, Skills, and Abilities
- Proficiency in Trapeze scheduling software and other scheduling/data systems
- Data analysis and interpretation, particularly ridership and APC data
- Strong written and verbal communication for coordinating across internal departments and with operators
- Ability to train, assign, and oversee support staff
- Working knowledge of fixed routes, paratransit, commuter bus, and commuter rail service operations
- Route and service design/analysis capability
- Strong basis in fixed route transit operations and understanding of fixed route service management or design is required.
- Knowledge of transit concepts, needs, and challenges as they relate to transit planning.
- Knowledge of Excel and scheduling software systems including but not limited to Trapeze scheduling platform or ability to develop proficiency in these within a reasonable timeframe is required.
- Davidson Transit Organization (DTO), the employment unit of WeGo Public Transit, is committed to the full inclusion of all qualified individuals. As part of this commitment, DTO provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.
Physical Requirements:
Sitting, standing, walking, reaching, talking, writing, carrying, grasping, holding, speaking, and listening.
Bending, stooping, kneeling, stretching, climbing stairs and ladders, and lifting up to 55 pounds.
Specific vision abilities, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Performing job duties in various weather and environmental conditions, including rain, cold temperatures, heat, and other outdoor conditions, as applicable to the position.
Equal Employment Opportunity:
Davidson Transit Organization, Employment unit of WeGo Public Transit is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Benefits:
Metro offers a generous core benefit package to eligible employees who are regularly and consistently working 20 or more hours per week. Insurance and benefit coverage is effective the first of the month after the employee has worked 30 days. Employees can change their benefits within 60 days of an eligible change in status or during Annual Enrollment. Metro also offers optional benefits from which the employee may choose. Family members, including eligible spouses, domestic partners and children, are covered under most of our benefits programs.
CORE BENEFITSMedical: Choice of two plans; Metro pays 75% of premium
Dental: Choice of two plans; Metro pays for single coverage
Basic Life: $50,000 basic term life coverage; Metro pays 100% of premium
Pension: Formula-driven pension; 100% Metro funded; 10 year vesting for new employees
Paid Family Leave: Runs concurrently with time designated as FMLA leave (up to 30 days)
Longevity: Annual bonus beginning after 5 years of service; increases annually up to 20 years
Work Life/Employee Assistance Program: Wide variety of counseling, referral and consultation services provided free
Other*: In-line-of-duty injury benefits, AD&D insurance, and Medical Disability eligibility after 10 years with MetroPaid leave: (Full-time employees)
Vacation:
10 vacation days a year; increasing after 5 years of service (For Non Civil Service departments, contact the department's human resources office)
Holidays:
12 holidays per year (For Non Civil Service departments, contact the department's human resources office)
Sick leave: 12 days of sick leave per year
Other leaves: Judicial leave, military leave, bereavement leave*See the Human Resources webpage for more details and optional benefits at nashville.gov/hr
