Director, MSP Growth & Customer Lifecycle

Calix is seeking a Director, MSP Success in the San Francisco Bay Area to design, orchestrate, and operationalize business systems for scaling MSP growth. You will translate strategy into an executable customer lifecycle model, aligning Product, Sales, Marketing, Operations, Support, Education, Services, and Renewals around a shared operating framework. You will drive enterprise-wide initiatives, establish governance, and define KPIs to measure lifecycle performance, empowering data-driven