Communications & Intake Coordinator

Responsibilities: Serve as the first point of contact for new clients, providing guidance and updates throughout the litigation process Conduct intake calls, gather case details, and enter data into Salesforce Handle outbound and inbound calls in a professional and efficient manner Assist with pre-litigation investigations, draft correspondence, and review medical and legal documents Manage scheduling and calendars, ensuring case files remain accurate and up to date Maintain a professional and responsive rapport with clients Qualifications Prior experience in a call center, legal or professional services environment, preferably in a client-facing capacity Experience working with medical records is a plus Strong organizational skills and attention to detail Excellent written and verbal communication skills Experience with Salesforce or similar case management software Tech-savvy, with the ability to manage confidential information with discretion Details Expected start date of 3/30 Onsite position in Newark, NJ Hours: 9am – 6pm, Monday – Friday Compensation is expected to be 20-23/hr, commensurate with experience Trustpoint. One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.