Housing Focused Shelter Program Staff

Reports To: Program Supervisor Status of Position: Full Time Evenings (32hrs) 4pm-10pm/12am, Monday-Friday or Saturday-Wednesday All Roads has been a fixture in the community since 1982, providing a bed, meals, services and dignity to single adults experiencing homelessness. Our mission is to create avenues to stable housing from a foundation of safe shelter and supportive services. All Roads has a strong culture of collaboration, communication, creativity, compassion and support, which yields an inclusive and engaging dynamic within the organization. Job Summ ary : All Roads seeks a compassionate, resilient individual looking to make a positive impact on their community by working as a member of our Program Staff team. As a client's first and primary contact with All Roads, Program Staff play a key role in providing our sheltering services. You will be helping to create a safe, calm, and supportive environment for homeless adults in our community while working to end their homelessness.

Primary Responsibilities: Work as a team member with other staff and volunteers to maintain a safe, calm and supportive environment for adults experiencing homelessness. Provide information to clients regarding Shelter programs, policies, and available community resources. Enforce Shelter policies and boundaries in a consistent manner. Provide on-call support as needed, with compensation provided for on-call availability. Handle multiple tasks and work productively in an environment where there are frequent interruptions. Perform duties including: client intake process, answering the phone, answering the door, cleaning, assisting clients with basic needs, assisting clients with accessing resources, making appointments for clients with in-house service providers as well as outside agencies, relaying client messages while maintaining confidentiality, taking donations, giving tours, assist clients with housing sign ups and other duties as assigned.

Qualifications: Desire to work with the homeless population and ability to work in a fast-paced environment. High school diploma or equivalent preferred. Must be able to attend monthly staff meeting 2nd Wednesday of each month from 2:30-4:00 pm. Willingness to work holidays. Ability to remain calm and respond quickly to a crisis. Requires standing for long periods of time, exposure to inclement weather, able to lift up to 50lbs. Excellent communication skills, exchange of communication through various mediums, proficient computer skills, ability to use Microsoft Office applications and multiple databases. Bilingual Spanish and ASL speakers encouraged to apply.

Compensation: $24.33 per hour + $1.50 per hour for proficient Spanish speakers.