Customer Quality Engineer
Location: Oak Creek, WI – on-site - relocation assistance available
Salary: $90-120k plus bonus and extensive benefits package
About the Opportunity: Join a leading manufacturer of high-performance paints and coatings for the automotive industry. This is a customer-facing quality role responsible for resolving quality issues, leading root cause analysis and corrective actions, and acting as the key liaison between customers and internal manufacturing teams.
Key Requirements:
  • Automotive and coatings experience
  • Working knowledge of IATF 16949
  • Experience managing customer quality issues and complaints
  • Strong knowledge of 8D, 5 Whys, Fishbone and root cause analysis
  • Experience with corrective and preventive actions
  • Knowledge of APQP, FMEA, LPA and customer-specific requirements
  • Experience supporting customer and third-party audits
  • Strong customer-facing and stakeholder management skills
  • Ability to lead cross-functional teams without direct authority
Role & Responsibilities:
  • Lead customer quality issues from containment through to closure
  • Manage customer complaints, RCA and corrective actions
  • Act as escalation point for critical quality concerns
  • Support and lead customer audits
  • Ensure compliance with IATF and customer requirements
  • Identify quality risks and drive preventive actions
  • Partner with Manufacturing, Engineering, Supply Chain and commercial teams
Why Join? A strong opportunity to take ownership of a key customer quality function within an automotive manufacturing environment.10-15% travel may be required.

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