Donor Stewardship Specialist The Donor Stewardship Specialist serves as a relational bridge between the organization and its supporters. This role is primarily focused on managing and growing a portfolio of mid-level donors, ensuring they feel valued, informed, and connected to the mission of serving the homeless community. Working under the direction of the Director of Donor Services, the Specialist will foster a culture of generosity and support all fund development and communications activities.
Essential Functions:- Donor Engagement & Stewardship Engage a portfolio of approximately 700 mid-level donors who contribute between $1,000-$5,000 annually
- Execute an engagement and stewardship process for mid-level donors, including email, phone calls, and thank-you notes, to ensure they receive the appreciation and communication that make giving a fulfilling experience
- Cultivate relationships with current mid-level donors to understand their mission interests, needs, and capacity to grow their giving
- Make strategic asks for increased annual support to retain and grow the mid-level donor portfolio
- Support the Partner Engagement Specialist and the Volunteer Engagement Manager for on-site groups and events that involve donors on an as-needed basis by providing personalized engagement and mission-focused conversation for attending supporters
- Understand and communicate the mission, programs, distinctives, and impact of OurCalling with both current and prospective donors
- Thank all donors who make a gift of $250 or more, as assigned
- Donor Qualification Work with the development team to evaluate and identify donors in the mid-level portfolio with the potential to move into a major-giving portfolio
- Review a donor's past partnership (giving history, event attendance, and volunteerism) to understand what aspects of the mission resonate most with them
- Conduct thorough research to align donors' personal philanthropic goals and life's work with the organization's long-term vision
- Collaborate with the Advancement Team to ensure OurCalling properly stewards our donors and creates a smooth journey from general support to transformational partnership
- Evaluate donors who have given a gift of $250 or more. Engage with and identify donors who should be engaged more personally within a smaller, major-giving portfolio
- Advancement Support Lead the strategy and execution for Lighthouse Collective engagement, including creating serve days, annual CEO engagements, and personalized communication to steward and deepen their partnership
- Provide writing support for various Advancement Team projects, including donor proposals, annual reports, major gift communications, and campaign materials
- Provide speaking support for events and group meetings to effectively share the OurCalling mission
- Assist in answering and responding to phone calls, emails, and voicemails for the Advancement Team, redirecting as needed to the appropriate person
- Provide flexible support for special donor events and initiatives in collaboration with the Advancement Team
- Qualification & Skills:
- Bachelor's degree or equivalent experience
- A minimum of 3 years of professional experience is required, ideally within a nonprofit setting and encompassing administrative, customer service, or donor relations roles
- Ability to relate well and work effectively with multiple constituencies and audiences
- Able to follow a process and stay on top of a task list
- Glass half-full, see the opportunity rather than the obstacle
- Articulate with excellent interpersonal, written, and verbal communication skills
- Ability to inspire trust and engage and motivate people from all backgrounds
- Comfortable sharing needs and asking people to support OurCallingAble to maintain a high level of professionalism and confidentiality
- Upholding a close and growing relationship as a disciple of Jesus ChristOur Benefits
We offer an excellent Total Rewards benefit package that includes over 3 weeks' Paid Time Off plus Holidays to start, as well as Health Reimbursement Benefit of up to $800 per month, Parental Leave, Life Insurance, Retirement Plan with matching, and more.
