Paratransit Operations Manager All Transit is seeking an Operations Manager who will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Paratransit Operations Manager is primarily responsible for but not limited to: Effectively manage on-time performance and driver availability. Effectively manage dispatch staff and dispatch supervisors. Effectively manage customer relations through both direct contact and client request. Identify, select, train and mentor location staff. Effectively and frequently communicate with location staff and support team members. Assist in overseeing safety processes to ensure compliance with company, contract and regulatory requirements. Contributes to maintain the safety culture of the division. Maintain client contact routinely to meet or exceed expectations. Assist with conducting periodic departmental audits. Daily, weekly and monthly review of key operational metrics. Implement, promote and adhere to company policies and procedures. Participates in location labor and employee relations activities. All other duties as assigned.
Minimal Requirements:
Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
The ideal candidate would have experience in scheduling and personnel management and training.
Must be able to work independently and have strong written and verbal skills.
Knowledge of the contractual obligations is a must to perform this job correctly.
Experience managing fast paced environment.
During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that All Transit classifies as confidential.
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