Customer Service Clerk (Clerk)ARCH - Williamsport, PA 17701 Position Type 5 Admin Support Workers Job Shift Full Time Education Level High School or GED Travel Percentage None Reporting to the Supervisor, Customer Support, this position provides customer service and support for customer issues and inquiries relating to orders, invoicing and claims, etc. working expeditiously to deliver timely and courteous service. Responsible for processing of customer orders following proscribed procedures, preparing orders for terminal entry and inputting appropriate information for shipping, quotes, invoicing, etc.; Provide expedient and courteous customer service assistance to resolve complaints and problems with orders, research order or product history and consulting with other departments as necessary to ensure effective solutions; Assist customers with placing orders by providing specific product, price and delivery information to include product recommendations where appropriate and Ensure timely answers/response to questions, other requests and correspondence with customers, internal as well as external, tracking and documenting the status of all orders and issues.
Qualifications:- High School diploma or GED equivalent required
- Excellent keyboard skills with high degree of speed and accuracy
- Able to perform repetitive tasks with high attention to detail and ability to follow instructions
Ability to work/communicate effectively and respectfully with co-workers and to adhere to Brodart rules, policies and standards of conduct.
Normal office environment, close and distant vision, using hands and fingers to handle and feel, talk and hear, sitting, lifting up to 10 lbs. frequently. Standing and walking, lifting up to 25 lbs. occasionally
This position is subject to scheduled overtime which may be required based on departmental needs.
Equal Opportunity Employer:
Brodart Co. is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.
