Global Head of Inside Sales - Renewals & Retention

Informa Group plc. is seeking an experienced Associate Director of Inside Sales to lead our global renewals and retention efforts for small accounts. The role focuses on transitioning customers to protective subscription models, maximizing renewal rates, and driving growth across ebooks and journals. The successful candidate will manage a high‑performing inside sales team, collaborate with Customer Success, Product and Marketing, and optimize forecasting and CRM processes to sustain revenue and