Contact Center Representative
Location: Rockville, MD
Job Type: Temporary
Assignment Length: Through the end of April 2027
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Work Arrangement: Fully onsite
We are working with an established organization in the Rockville area that is seeking Contact Center Representatives for a temporary assignment supporting a busy customer service team. This is an excellent opportunity for an experienced customer service or call center professional who is comfortable handling a high volume of inquiries and providing professional, responsive support.
Responsibilities:
Respond to customer inquiries by phone and provide accurate, timely assistance.
Support questions related to account and benefit information.
Research customer questions and provide appropriate information or direction.
Maintain a professional and courteous phone presence.
Document customer interactions and maintain accurate records.
Work effectively in a fast-paced, high-volume contact center environment.
Qualifications:
2+ years of call center or customer service experience.
Strong verbal communication and active listening skills.
Professional and customer-focused phone presence.
Experience working in a high-volume call center environment is preferred.
Strong attention to detail and organizational skills.
Ability to work independently while also contributing to a team environment.
Bilingual skills are a plus.
