Job Details: Adobe Experience Manager Technical Account Manager
Location: Lehi, UT 84043 (Preferred location) Chicago, IL 60611 (Secondary location)
Duration: 10/05/2026 - 04/05/2027 (Contract)
Team: USA TAM Resource
Job Description:
Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with premier customers to maintain operational health and drive adoption of the Experience Cloud solutions. Serve as a primary technical contact for multiple customers, understanding their technical and business requirements to anticipate issues, mitigate risk, and maximize customer value. Work hands-on to resolve technical challenges, supervise day-to-day operational needs, and coordinate across teams to improve customer health and outcomes.
Responsibilities:- Be a central point of contact while ensuring high levels of customer satisfaction for assigned customer accounts
- Maintain regular communication with external and internal teams, handling customer expectations
- Engage with Director and VP-level executives to translate business needs into technical and operational plans
- Work hands-on with Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and Consulting to address issues and requests
- Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
- Analyze and present impactful data and insight to leadership
- Demonstrate knowledge of customers’ environments to assist service teams
- Serve as first point of contact for critical technical issues and coordinate resolutions with services, sales, and product teams
- Ensure timely response and resolution to technical and product outstanding items
- Assess and document customers’ technical environment to reveal ongoing insight and improvement opportunities
- Recommend how new and existing features fit within customers’ environments and supply standard methodologies and guidance
- Participate in customer-requested meetings and quarterly business reviews (on-site and remotely)
- Participate in project-based architectural and design discussions to ensure optimal solutions
- Provide proactive status updates and host periodic checkpoint and status calls with customer and internal partners
- Identify enablement goals and plans and continually develop both technical and soft skills; assist in mentoring team members as needed
Qualifications:- Bachelor’s Degree in related field or equivalent experience
- At least five years of full-time experience in consultative, customer support and/or related role in marketing technology
- Exceptional customer experience (CX) focus and abilities
- Demonstrable ability to adapt to new technologies and learn quickly
- Demonstrated presentation skills, comfortable on the phone and in front of audiences
- Professional demeanor and ability to collaborate with and lead diverse teams, communicating with managers, directors, and VPs including CMOs and CXOsExcellent advanced written and verbal communication skills
- Strong conflict resolution and negotiation skills
- Sense of urgency in driving closure around blocking issues and open technical issues
- Strong personal organization, prioritization, and time management skills
- Ability to manage multiple, complex, high-priority tasks across multiple accounts
- Excellent problem-solving skills with ability to identify and resolve issues using peers and internal resources
Travel to client locations possible (approximately 15% to 20%)Familiarity with development methodologies and technologies such as JavaScript, jQuery, Java, JSP; HTML/HTML5/XHTML/CSS; REST, XML, J2EE Application Services, Database Technologies, LDAP, OSGiTagging and implementation familiarity or experience
Analysis principles and interpretation experience
Understanding of marketing software and domain principles
Familiarity with Agile development methodologies such as Scrum
Familiarity with SaaS UX and navigation
Understanding of performance tuning, optimization, and debugging coding languagesAPI level knowledge of third-party applications is a plus
Comprehension or experience with a wide range of operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations
Preferred Qualifications1 to 2 years of experience and familiarity with Adobe Experience Manager (AEM) Compensation
Pay Rate: $54.92/hour
Requisition ID: 37653341
