Enterprise Account Manager

Key Responsibilities: Own and grow a portfolio of existing enterprise accounts, achieving and exceeding retention and expansion targetsDevelop and execute strategic account plans to increase adoption and drive revenue growthIdentify, qualify, and close upsell and cross sell opportunities by aligning solutions to client business objectivesAct as a trusted advisor by building credibility through product expertise, industry insight, and consultative engagementLead client conversations end to end including renewals, negotiations, and expansion discussions across business functionsCollaborate cross functionally with marketing, product, and customer support teams to ensure seamless delivery and client valueTrack performance and manage pipeline through CRM tools, maintaining accurate forecasting and data driven decision makingStay informed on market trends and competitive activity to position solutions and identify new opportunitiesRepresent the voice of the customer internally to inform product innovation and go to market strategiesDay to Day ResponsibilitiesManage and grow relationships within an assigned portfolio of enterprise clientsExecute account plans to drive adoption, retention, and expansion opportunitiesConduct consultative discussions to understand client challenges and align solutionsLead renewal and expansion conversations with key stakeholders across functionsIdentify and pursue upsell and cross sell opportunities within existing accountsCollaborate with internal teams to support client success and solution deliveryMaintain CRM records, track pipeline activity, and ensure accurate forecastingMonitor industry trends and competitive landscape to inform client engagement strategiesShare client feedback and insights internally to support product and strategy developmentPreferred Experience and AttributesExperience in account management, sales, or customer growth within SaaS, digital media, or technology environmentsProven track record of meeting or exceeding sales and retention goalsAbility to develop and execute strategic account and territory plansStrong communication, negotiation, and presentation skillsAbility to engage senior level stakeholders across creative, marketing, and procurement teamsProactive and entrepreneurial mindset with strong organization and follow throughStrong prospecting and account management capabilitiesPassion for creativity, technology, and design driven solutionsUnderstanding of CRM technology with experience in Salesforce preferredAbility to balance relationship management with revenue generationOTE for this role is between $190-230k annually.