Claims Suspense Supervisor - Hybrid - West Sacramento, CA

Summary: Gainwell Technologies is seeking an experienced Claims Suspense Supervisor to support claims operations for California's Medi-Cal program. In this role, you will lead a team responsible for researching, reviewing, and resolving suspended Medi-Cal claims to support accurate and timely claims adjudication. You will oversee daily operations, manage claims inventory, monitor team performance, and help ensure claims are processed in accordance with program requirements, policies, regulatory standards, and client service level agreements (SLAs). This role requires a strong combination of claims operations knowledge and people leadership in a high-volume, metrics-driven environment. Your role in our mission Supervise the daily operations of the Claims Suspense team, including workflow, staffing priorities, inventory, productivity, and quality. Monitor suspended claims inventories and help ensure claims are researched, reviewed, priced, adjudicated, and resolved within established turnaround times and SLAs. Ensure claims are processed accurately and consistently in accordance with Medi-Cal policies, regulatory requirements, reimbursement guidelines, and client procedures. Monitor employee performance against established quality, productivity, accuracy, and turnaround-time expectations. Lead and develop employees through coaching, training, feedback, performance management, and day-to-day operational support. Conduct quality reviews, identify trends and operational issues, and partner with leadership to improve claims processing, workflow, and overall team performance.

What we're looking for: Three or more years of experience in healthcare operations, Medicaid/Medi-Cal, healthcare claims, claims adjudication, claims examination, or a related healthcare function. Five or more years of supervisory or leadership experience. Previous experience with claims suspense, claims examination, claims processing, or claims operations is strongly preferred. Knowledge of healthcare reimbursement methodologies, claims pricing, regulatory requirements, policies, and procedural guidelines. Strong leadership, analytical, problem-solving, and organizational skills with the ability to manage multiple priorities in a high-volume production environment. Strong written and verbal communication skills with proficiency in claims processing systems and Microsoft Office applications, particularly Excel. What you should expect in this role This is a hybrid position that will primarily work remotely, with occasional in-office requirements at our West Sacramento, CA office based on business, operational, client, or leadership needs. Candidates must be able to report to the West Sacramento office when required. Standard work schedule is Monday through Friday, 7:00 AM to 4:00 PM. You will work in a fast-paced, metrics-driven claims environment requiring strong prioritization, attention to detail, and timely decision-making. You will be responsible for monitoring operational performance and supporting improvements related to claims adjudication, quality, productivity, and service levels. To work effectively as a teleworker with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance. The pay range for this position is $54,200 - $77,400 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.