Family Service Advisor

Position Summary: Family Service Advisors serve families with care and compassion, educating and guiding them through the process of making informed decisions for advanced planning of cemetery needs, sudden loss of a loved one’s cemetery needs, and memorialization products and services. Family Service Advisors will demonstrate by example the value of the Catholic Church’s teachings on the Rite of Christian Burial in all their dealings with families, staff, and internal/external contacts. Reporting to the Director of Family Services; Family Service Advisors interact with families, Cemetery Managers, and other personnel/departments. This is an in-office, performance-based sales and ministry position.

Education and Experience: College degree preferred with 2-4 years working in a performance-based sales environment having face-to-face contact with the customer

Position Requirements: Include, but are not limited to: Knowledge of the Catholic faith, rituals, and traditions. Able to assist families with a “Family First” approach. Knowledge of processes, principles, and methods for selling products and services. Record of accomplishment in networking, developing leads, contacting referrals, setting appointments, and meeting monthly sales goals. Excellent interpersonal and communication skills, both in person and on the telephone. Highly organized, detail oriented, and excellent time management skills. Ability to multitask and make decisions under pressure and tight deadlines. Proficient in the use of Microsoft Office and Excel. Valid state issued driver’s license, good driving record, and proof of insurance are required. A thorough background check and drug testing is required.

Compensation and Benefits: We offer a competitive compensation and benefits package. For up to the first six months of training, employees will receive $1,000 per week. Upon completion of the training period, the position transitions to a base salary of $39,000 per year, plus a monthly commission structure that provides additional earning potential. Our comprehensive benefits package includes medical, dental, and vision insurance, as well as company-paid life insurance. Employees are also eligible to participate in our 403(b)-retirement plan, along with paid time off (PTO) and company-paid holidays. About the Employer: Catholic Cemeteries Association of the Archdiocese of Hartford Inc. serves the living in life's most precious moments. Providing immediate and advanced planning cemetery services, Catholic Cemeteries Association of the Archdiocese of Hartford, Inc. assists in sharing this meaningful experience with family and friends through education and advising. Catholic Cemeteries Association of the Archdiocese of Hartford, Inc. is a charitable organization founded in faith and is an open-source provider of information for end-of-life services. Local candidates only. Please send resumes to Nicole Redos- nredos@ccacem.org