Customer Service Specialist / OpticianJINS Eyewear US, Inc.2855 Stevens Creek Blvd, Santa Clara, CA 95050 Job Description
Customer Service Specialist / OpticianJINS Eyewear is looking for enthusiastic and motivated individuals who are interested in becoming core members of our store at Valley Fair Mall in Santa Clara.
About Us:
Founded in 2001, JINS is a Japan‑based eyeglass retailer. Since its opening, the company has rapidly expanded to become a leader in the domestic eyewear industry, occupying over 20% of the Japanese eyeglass market. In two decades, JINS expanded internationally with over 800 stores in Japan, China, Taiwan, Hong Kong, and the Philippines. About the Position
We're looking for a full‑time Customer Service Specialist / Optician. Beautiful Location: Valley Fair Mall
Start Date: Immediate
Expected hours: 40 per week, in person.
Essential Functions:
Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism.
Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations.
Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions.
Ensure speed, efficiency, and accuracy in creating eyewear products.
Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member.
Actively participate in‑store staff meetings to improve customer service, store operations, and sales goals.
Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic.
Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences.
Build team commitment to high standards of service, exceed customer expectations, and lead by example.
Pre‑testing for eye exams.
Qualifiers:
High school or equivalent (G.E.D.) education.
ABO Certification preferred.
One year of retail experience.
Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.
Strong communication skills (verbal & written), including strong relationship‑building skills.
Ability to adjust priorities and manage time wisely in a fast‑paced environment.
Ability to be on your feet most of the day or moving on the sales floor or stock room.
PerksHealth, Dental, and Vision insurance.
Paid time off and paid sick leave.
Free eyewear and friends and family discounts.
Team outings every month.
Commuter benefits.
Benefits:
401(k).Dental insurance.
Employee discount.
Health insurance.
Paid time off.
Vision insurance.
Schedule8 hour shift.
Holidays.
Monday‑Sunday (open).Day shift.
Night shifts.
EQUAL EMPLOYMENT OPPORTUNITY
JINS Eyewear US, Inc. is an equal opportunity employer and does not discriminate against qualified applicants or employees with respect to any terms or conditions of the employment-based race, color, national origin, ancestry, place of birth, sex, pregnancy, childbirth, or related medical condition, sexual orientation, gender identity or expression, transgender status, age, religious creed (including religious observances, practices, dress and grooming standards), physical or mental disability, medical condition, genetic information, AIDS/HIV status, height, weight, marital or domestic partnership status, veteran or military status, or any other characteristic protected by federal, state or local laws. This policy applies to all aspects of employment, including recruitment, hiring, training, promotion, compensation, and benefits.
