Senior Duty Manager – Wheelchair Operations
Location: Dulles International Airport (IAD)
Pay Rate:
$25.00 per hour Employment Type: Hourly Schedule: Open/Flexible (must be available to work weekends and holidays)
Position Overview:
The Senior Duty Manager plays a critical leadership role in ensuring the safe, efficient, and seamless daily operation of wheelchair services for airline partners supported by Huntleigh USA at Dulles International Airport. This position is responsible for coordinating frontline teams, maintaining operational excellence, resolving non-routine situations, and fostering a culture of safety, accountability, and continuous improvement. The ideal candidate is a proactive leader who thrives in a fast-paced airport environment, communicates effectively with multiple stakeholders, and leads by example.
Key Responsibilities:- Oversee and coordinate wheelchair passenger services between team members, airline clients, and passengers
- Dispatch Wheelchair Attendants efficiently while documenting incoming service requests
- Ensure timely passenger pick-up and drop-off in alignment with airline expectations
- Maintain a clean, organized, and professional work environment
- Monitor and ensure proper sign-out and return of radios, phones, and equipment
- Coordinate and document employee breaks and meal periods
- Partner with coordinators to ensure wheelchairs are secured and stored in designated areas
- Maintain open, clear, and continuous communication with team members and clients
- Build and sustain strong working relationships with airline partners and internal teams
- Recognize and reinforce positive performance and teamwork
- Promote safety awareness, accountability, and compliance among Wheelchair Attendants
- Ensure accurate completion of incident reports for accidents or unusual events
- Maintain wheelchair logs to accurately document all passenger assists
- Communicate professionally with Customs, TSA, and city personnel
- Review staffing levels daily and ensure all required positions are fully staffed
- Proactively address coverage gaps and operational challenges
- Required Knowledge, Skills, and Abilities
- Ability to read, write, and speak English fluently
- Strong leadership, communication, and organizational skills
- Ability to manage multiple priorities in a high-volume, time-sensitive environment
- Strong problem-solving and decision-making abilities
- Proficiency with email and Microsoft Excel
- Flexibility to work an open schedule, including weekends and holidays
- Work Environment
This role operates in a dynamic airport setting and requires frequent interaction with airline representatives, passengers, and regulatory agencies. Candidates must demonstrate professionalism, reliability, adaptability, and sound judgment at all times.
Huntleigh USA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
