Implementation Lead

12twenty is seeking a Manager of Implementation & Onboarding to lead a four-person team and own onboarding timelines from contract through initial adoption. You will coach, mentor, and optimize processes while partnering with Sales, Account Management, Support, and Product to ensure smooth handoffs and rapid time-to-value. The role is fully remote in the United States, requires 5+ years in SaaS onboarding or customer success, and 2+ years of team leadership.