Retail Hardgoods Sales Associate
Location:
Bend, OregonAre you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor. This role comes with amazing perks & benefits because we want our employees to Work Where You Play! Free employee season pass and free or discounted dependent(s) season pass Free and discounted friends & family day passes Free transportation to & from Bend, Sunriver, and La Pine Discounts across the resort (food & beverage, retail, rentals, lessons & more) Winter season employee housing program & Summer season camping program 401k with up to 5% company match & immediate vesting Discounted daycare onsite at Mt. Bachelor Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more) Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
Position Summary:
The Retail Hardgoods Sales Associate at Mt. Bachelor Sports serves as a passionate, personable, and professional gear guru, focused on delivering outstanding sales experiences through deep product knowledge and individualized customer service at the Pro Shop and Demo Center. This position seeks a committed sales professional who cultivates and specializes in extensive knowledge of all our 'hard goods' product lines including but not limited to ski and snowboard equipment, boots, bindings, tuning, and specialty accessories, all while dependably meeting assigned sales objectives through superior customer care and intentional relationship building to maximize sales outcomes and secure customer loyalty through informed merchandise recommendations, seamless transaction completion, and swift handling of any purchasing concerns, establishing strong customer connection that builds trust and drives sustained sales performance. The Retail Hardgoods Sales Associate role incorporates fundamental retail responsibilities, including demo fleet maintenance, boot-fitting proficiency for demos, inventory oversight, safety protocol adherence, and collaborative partnership with team members to foster a dynamic, achievement-focused retail culture. This sales-driven position requires proficiency in point-of-sale systems, cash and credit card processing, product research and knowledge sharing, merchandise check-in procedures, and internal transfer coordination, while also maintaining vigilant inventory control through proactive customer service and proper alarm system response protocols. This position presents retail professionals with the opportunity to channel their passion for mountain sports and exceptional service while enhancing Mt. Bachelor Sports Pro Shop's reputation as the premier provider of premium performance gear, where technical expertise, sales acumen, and customer engagement converge to consistently meet individual and team sales expectations in a vibrant and dynamic mountain retail environment. Major Responsibilities/ Daily Essential Functions Store Operations Prepare the Pro Shop for daily operations, including opening and closing procedures Restock products and ensure adequate inventory levels for optimal sales opportunities Maintain store cleanliness standards through proactive cleaning, dusting, and vacuuming Complete daily checklists and operational reports as directed Customer Sales Excellence Welcome customers with warmth and professionalism while quickly ascertaining their specific needs through active listening and comprehensive product knowledge Present tailored purchase options that align with customer preferences and budget considerations to effectively drive sales conversion Build lasting customer relationships through personalized follow-up service and expert recommendations that encourage repeat business Execute accurate POS transactions, including special orders, returns, exchanges, and coordination with the inventory management team Process all payment methods while applying appropriate discounts and maintaining accurate transaction records and daily sales reporting Inventory Management Receive and process new merchandise shipments with accuracy Verify packing slips, record items on receiving worksheets, and attach price labels Restock items from warehouse inventory, ensuring accurate labeling and pricing Monitor inventory levels for popular items and communicate low stock alerts to management Conduct regular inventory counts and assist with annual inventory procedures Assist with price changes, markdowns, and promotional setup as directed Merchandising and Visual Presentation Inspect all display fixtures daily to ensure accurate product presentation based on warehouse inventory levels Organize and straighten all products throughout operating hours Execute merchandising store refresh as directed to feature high-volume inventory and encourage sales Update promotional signage and pricing displays as needed Product Expertise Research, develop, and maintain comprehensive knowledge across all product categories with a focus on hardgoods, emphasizing features and benefits to enhance sales effectiveness and elevate overall sales performance Maintain a strong understanding of current and historical ski and snowboard equipment, staying current on industry trends, new products, and competitive offerings Practice product demonstrations and fitting techniques Share product expertise with team members Demo Equipment Maintenance Inspect/Test equipment upon renting and returning Tune, Repair & Wax equipment as needed to ensure premium presentation and performance Remove damaged equipment from the fleet and report damaged equipment to the Retail Sales Manager or the Warehouse Inventory Manager Point-of-Sale Operations Execute POS transactions with accuracy and efficiency Process merchandise returns and exchanges in accordance with established return policies Apply discounts, markdowns, and employee discounts appropriately Handle cash, credit card, and gift card transactions Maintain transaction records and complete daily sales reporting Professional Development Attend daily morning meetings and scheduled staff meetings Maintain current and comprehensive knowledge of resort services and programs Participate in vendor clinics and training sessions to enhance hard goods and accessories product expertise Complete required training modules and certification programs Store Security and Loss Prevention Greet customers upon entry to establish presence and deter theft Monitor customer traffic and merchandise movement Provide attentive customer service to prevent customer neglect and ensure coverage Secure high-value merchandise and maintain visual oversight of the sales floor Follow proper procedures for handling suspected theft or security incidents Ensure collaborative communication to cover the sales floor with all scheduled team members Safety and Risk Management Practice "See it – Say it" protocol, sharing safety concerns with management immediately Follow mountain-wide safety procedures Maintain knowledge of emergency contacts and procedures, including Ski Patrol, Resort Dispatch, and Mountain Medical locations Participate in weekly/bi-weekly safety huddles and complete safety documentation Verify the location of first aid supplies and ensure emergency exits remain clear Complete incident reports and maintain safety records according to departmental standards Ensure appropriate training and proficiency with approved documentation before using power tools or ASTM equipment Secondary Function Assist with softgoods sales and retail operations as directed Complete additional tasks as assigned by management or lead staff Interpersonal Contacts Resort Guests and Employees Specific Job Skills/Certifications
License/Certifications:
Must pass the required binding certification tests from designated manufacturers.
Technical: Boot fitting knowledge, knowledge of equipment performance, construction, and selection.
Physical Capabilities: Must be able to stand for extended periods. Climb, bend, lift, and have full motor function. Willingness and capability to learn to use manual equipment and power tools.
Education/Related Experience
