Seeking a hands-on leader, the full-time salaried Director of Customer Success and Marketing will own and scale the Customer Success and Marketing functions, managing client relationships, driving member enrollment, and executing marketing strategies in a remote environment.
Key responsibilities:
Own the client lifecycle from sales handoff through retention and expansion, ensuring a consistent experience and accountability
Drive member enrollment and engagement through targeted campaigns and collaboration with internal teams to enhance the client journey
Set and execute the marketing strategy, including brand positioning, demand generation, and sales enablement, while managing the marketing budget and resourcesRequired qualifications 7+ years of experience in customer success, strategic account management, or marketing leadership, with 3+ years in a team leadership role
Proven track record in B2B client implementations, retention, renewals, and account growth, preferably in digital health or healthcare services
Direct experience in developing and executing marketing strategies that drive measurable commercial results
Strong analytical skills with the ability to interpret engagement and economic reporting to convey a credible value story
Practical experience with CRM, marketing automation, and analytics tools, along with managing teams and campaign performance
