Program Director - Richmond, VA

Location: Richmond, Virginia

Position Overview: The Program Director provides programmatic, clinical, and quality oversight for all participant-facing services within the Center. This role ensures that Concordance programming is delivered with fidelity to the Concordance Reentry Model, adheres to CARF and HIPAA standards, and creates a consistent, healing, participant-centered experience. The Program Director directly manages Care Team Members and is responsible for team supervision, quality assurance, clinical oversight, documentation standards, and program effectiveness. This role partners closely with senior leadership to implement new programming, monitor outcomes, and drive continuous quality improvement. The Program Director reports directly to the AVP, Regional Managing Director.

Key Responsibilities: your role will involve Program and Clinical Leadership Provide programmatic oversight for all center-based services and participant supports. Ensure programming aligns with the Concordance Model, clinical best practices, and trauma-informed principles. Support staff in managing complex participant needs, including escalation and case staffing. Maintain compliance with CARF, HIPAA, state regulations, and internal protocols. Lead implementation of new programming or interventions in collaboration with senior leadership. Supervision and Staff Development Directly supervise Care Team Members, providing coaching, support, and accountability. Hold weekly team meetings to coordinate care, align practices, and share updates. Conduct monthly 1:1 supervision sessions with direct reports. Deliver clinical supervision as appropriate based on licensure. Identify training needs and support professional development. Foster a culture of collaboration, empathy, high performance, and trauma-informed care. Quality Assurance and Outcome Management Audit participant records and sessions to ensure accuracy, completeness, and fidelity. Oversee documentation standards, ensuring timely and compliant entries. Monitor caseloads, service delivery patterns, and team productivity. Track and report key program metrics, participant outcomes, and progress trends. Develop and implement quality improvement strategies based on data insights. Participant Experience Ensure a consistent, healing, dignified experience for participants across all services. Support creative, policy-aligned problem solving to reduce barriers to engagement. Address participant escalations and collaborate with staff to resolve issues. Advocate for participant needs across multidisciplinary teams. Oversee participant outcomes, including primary indicators of program completion and employment. Leadership Collaboration and Mission Advancement Partner with Concordance’s senior leadership to implement strategies, enhance programming, and improve team member experience. Participate in cross-functional initiatives to strengthen the organization’s overall effectiveness. Represent the Center in program-related meetings, trainings, and initiatives. The right candidate will come with the following attributes, education, experience and meet the physical requirements Personal Attributes Strong passion for Concordance’s mission and values. Excellent interpersonal and communication skills. Demonstrated leadership and team management abilities. Strong work ethic and a commitment to participant success. Highly organized with strong process adherence and attention to detail. Ability to influence across a multidisciplinary environment with professionalism and empathy. Education and Licensure Master’s degree in counseling, social work, behavioral health, or related field LCSW, LPC, or related license Skills and Competencies 5-7 years of experience in social work, behavioral health, case management, counseling, or a related field. 3-5 years of experience of people leadership. Experience supervising multidisciplinary teams preferred. Strong understanding of trauma-informed care, behavioral health, and evidence-based practices. Experience working with justice-involved adults or other vulnerable populations is strongly preferred.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Sit, stand, and walk for a considerable amount of time throughout. Why join Concordance This is an exciting opportunity to contribute to a transformative mission and make a lasting impact on the lives of justice-involved individuals. As part of the Concordance team, you’ll play a crucial role in advancing our vision and shaping the future of reentry services nationwide. Team Benefits Competitive salary and benefits package Opportunities for professional development and growth A dynamic and supportive work environment Matching 401(K) program Generous PTO Health & Wellness Stipend

Conditions of Employment: Passing a drug test