Reverse Logistics Technician Process returned IT assets including laptops, desktops, monitors, mobile devices, peripherals, networking equipment, and accessories. Receive, inspect, and verify returned shipments against return requests and inventory records. Identify damaged, missing, or incorrect equipment and escalate discrepancies appropriately. Perform asset grading to determine refurbishment, redeployment, repair, or recycling eligibility. Prepare returned equipment for redeployment or certified e-waste disposal.
Your Roles and Responsibilities:
Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics.
Assist with inventory, asset management and e-recycling.
Use ticketing systems with a focus on customer service, SOP adherence, and quality.
Use ticketing systems to report individual work accomplishments and to track metrics.
Utilize inventory data management software to maintain inventory accuracy and workflow.
Triage, handle and fulfil customer requests via a web portal and in person as needed.
Receive and inspect return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.
Load and unload shipments; loading dock duties as assigned.
Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
Unbox, stock inventory on shelves, break down packing materials.
Assist in inventory procedures including the actual total count of stock items and spot check as needed.
Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
Contribute to large scale global projects as needed.
Hardware data destruction and collection for e-recycle.
Hardware sanitization and quality checks to ensure hardware reliability and reuse.
Coordination with Third party vendors for executing collection and recycling activities.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
High school diploma or general education degree (GED) and 2+ years' related experience and/or training; or equivalent combination of education and experience.
High attention to detail and ability to follow other technicians' direction to ensure quality.
Effectively utilize ticket, inventory, and dispatch management systems.
Determines methods and procedures on new assignments and may coordinate activities of other personnel.
Networks with key contacts outside one's own area of expertise.
Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
Strong organizational skills including effective record-keeping and maintenance techniques.
Basic knowledge of computer hardware with the ability to learn new software.
Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.
Understands policies and objectives of the assigned program and corresponding activities.
Knowledge of health and safety regulations.
Proficient English communication in terms of speaking, writing and reading.
