Position Summary:
The Slot Tech Supervisor’s responsibilities include providing friendly, efficient service to Guests while on the slot floor, and overseeing the day-to-day activities of Slot Technicians and supporting slot maintenance operations. Responsibilities are performed in accordance with all Company standards, policies, and procedures. This position reports directly to the Slot Tech Manager.
Essential Functions:
Responsible for practicing, supporting, and promoting North Fork Mono Casino’s culture and always demonstrating exemplary Service Standards.
Adhere to all Company policies and carry out instructions of management.
Maintain clear and open communication upward, downward, and laterally.
Provide feedback to management regarding operating procedures and potential improvements.
Ensure a safe work environment by being thoroughly familiar with OSHA safety codes.
Ensure maintenance of “Safety Data Sheet” log regarding all chemicals used within the Slot department.
Assist in training and coaching Slot Technicians and ensure adherence to safety procedures.
Maintain files and other documentation related to slot maintenance.
Responsible for supervising the daily functions of the Slot Technicians.
Participate in major projects such as slot moves and casino expansions when regular labor force is inadequate and perform the job functions of the Slot Technician when necessary.
Maintain a database of all slot equipment and related information.
Maintain up to date knowledge of video and slot machines.
Keep accurate and up‐to‐date records of completed work.
Aware of all upcoming events and promotions.
Other job-related duties as assigned.
Required Skills/Abilities:
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Working knowledge of slot machine setup and basic configuration (including slot video, slot real, video real poker games), player tracking systems, and slot accounting systems.
Proficient knowledge of Title 31, MICS, and internal control regulations.
Proficient knowledge of player tracking systems.
Strong understanding of electronics, mechanics, and computer systems related to slot machines.
Ability to assist in diagnosing technical issues and escalating when necessary.
Ability to analyze situations and implement effective solutions.
Must have computer skills and be able to use other job-related equipment.
Able to maintain positive and effective working relationships with team members, guests, and other departments.
Have basic math skills.
Able to communicate with Guests in a friendly and positive manner.
Minimum Qualifications:
High School diploma or GED required; college degree preferred.
Minimum of three (3) years Slot Technician experience required; slot supervisory experience preferred.
Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
Must be at least 21 years of age.
Physical Requirements:
All work is performed on site in Madera, CA.
Requires manual dexterity to perform job related functions.
Ability to sit, stand or walk for the duration of their shift.
Ability to bend, carry, climb, crawl, crouch, grasp, kneel, lift, pull, push, reach, sit, stand, or stoop during or for the duration of their shift.
Ability to use a hand truck.
Ability to move up to 50 lbs. with or without assistance.
Work Conditions:
Team Members will be in constant contact with fellow Team Members and Guests. Work includes the maintenance and care of the assigned work area. Work is typically in an area which may be unusually hot, cold, noisy, and may contain secondhand smoke. Work may be performed in a confined area. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping. Work may be scheduled at various hours, including working overtime, and during evening, weekends, and holidays. Work may entail trained chemical usage.
Important Notices:
When selecting candidates for employment, qualified Native American applicants will be given preference over non-Native American applicants, provided they meet the minimum qualifications for the position.
This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.
