Medical Practice Manager
Overview:
Bend Neurological Associates is a busy neurology practice in Bend, Oregon. We are seeking an experienced, highly organized Medical Practice Manager to oversee the day-to-day operations and administrative functions of the practice. This is a hands-on leadership position responsible for ensuring the practice operates efficiently while supporting providers and staff, maintaining strong financial and billing processes, and ensuring compliance with healthcare regulations. The Practice Manager works closely with the physician owners and is supported by a Clinical Manager, Billing Services, and bookkeeping/accounting resources. Experience with electronic health record (EHR) systems is preferred; familiarity with eClinicalWorks (eCW) is helpful but not required.
Responsibilities:- Oversee daily practice operations and administrative functions
- Provide leadership and support to administrative and clinical staff in coordination with the Clinical Manager
- Manage human resources, including recruitment, onboarding, employee benefits, personnel matters, performance management, and staff development
- Oversee billing and revenue cycle operations, including claims, denials, accounts receivable, payer issues, and billing performance
- Maintain working knowledge of medical coding, CPT/ICD-10, insurance requirements, and reimbursement
- Coordinate practice bookkeeping and financial operations, including accounts payable, payroll coordination, budgeting, financial reporting, and collaboration with outside accounting resources
- Administer employee benefits, health insurance, retirement plans, and other employment programs
- Oversee insurance and payer relations, including credentialing and enrollment as needed
- Maintain practice policies and procedures and ensure compliance with HIPAA, OSHA, and applicable federal and state healthcare regulations
- Coordinate risk management and practice insurance requirements
- Oversee practice technology and systems, including the EHR, phone systems, computers, network/IT vendors, and other operational technology
- Manage relationships with outside vendors, service providers, and contractors
- Oversee facility and building-related operational needs
- Evaluate workflows and implement process improvements to increase efficiency and improve patient and staff experience
- Assist providers and staff with operational issues and problem-solving
Qualifications:- Previous experience in medical practice management, healthcare administration, or a similar healthcare leadership role
- Strong understanding of medical office operations and healthcare workflows
- Experience supervising and supporting employees in a busy professional environment
- Working knowledge of medical billing, revenue cycle management, insurance, CPT/ICD-10 coding, and payer processes
- Experience with budgeting, bookkeeping, financial reporting, payroll, or other practice financial functions preferred
- Knowledge of HIPAA and healthcare compliance requirements
- Experience with EHR/EMR systems and healthcare technology
- Strong organizational skills with the ability to manage multiple priorities and projects
- Excellent written and verbal communication skills
- Strong problem-solving skills and the ability to work independently
- Ability to communicate effectively with physicians, employees, patients, vendors, insurance companies, and outside business partners
- Neurology or specialty medical practice experience is a plus, but not required
What We Offer:- Full-time position
- Monday–Friday schedule; no weekends
- Health and dental insurance 401(k)/retirement benefits
- Paid time off
- Supportive, established team
- Positive work environment
- Opportunity to play a meaningful leadership role in an established specialty medical practice
