Senior Director, SurveillanceThe Senior Director of Surveillance is responsible for the overall operation of the Surveillance department to protect company assets, guests, and employees, while maintaining an emphasis on asset and revenue protection. This position will oversee both Rockingham Grand Casino and Chaser's Poker Room.
Essential duties and responsibilities include overseeing processes for the hiring, training, development, and efficient management of Surveillance staff. Plan and organize workloads and staff assignments as well as train, motivate, and evaluate assigned staff. Establish and maintain department standards, guidelines, and objectives, and oversee other administrative processes, such as budget and staffing, to ensure proper planning and efficient operation of Surveillance department.
Develop and implement procedures for protecting casino assets and internal controls to ensure the safety of employees and customers. Develop and implement comprehensive surveillance strategies to monitor all areas of the property, including gaming floors, back-of-house areas, entrances/exits, etc. Determine and fulfill surveillance equipment needs to sufficiently observe, report, and record procedural violations and activities that may be unusual, suspicious, or illegal. Oversee the operation and maintenance of surveillance equipment and software systems, including CCTV cameras, digital video recorders, and monitors to maintain situational awareness.
Collaborate with IT and security departments as well as outside vendors to address technical issues or security breaches related to surveillance systems. Investigate and direct the response to security incidents, alarms, and emergencies, directing surveillance operators and security personnel to take appropriate actions and coordinating with law enforcement as necessary. Review and verify all logs and reports of incidents involving cheating, theft, fraud, or other security breaches to the appropriate personnel. Monitor compliance with all gaming policies, procedures, and regulatory guidelines regarding surveillance operations to ensure confidentiality and ethical conduct. Maintain knowledge of gaming laws, regulations, and company policies to ensure adherence to all safety protocols and procedures. Act as a liaison with external agencies and/or company leadership to recommend and implement improvements in practices and procedures. Coordinate with other departmental directors or managers regarding special events. Manage processes and programs to reduce and control loss time injuries. Perform other related duties as assigned.
Required skills and abilities include demonstrated management and leadership skills in surveillance operational effectiveness. Excellent verbal and written communication skills. Excellent attention to detail and observational skills in analyzing video footage. Conflict resolution and mediation skills. Public relations and customer service skills. Advanced knowledge of federal, state, and local gaming laws. Advanced knowledge of company operations, rules, and regulations. Advanced knowledge of surveillance techniques, equipment, and technologies. Demonstrated ability to motivate and empower team members. Ability to multitask and respond to telephone and radio traffic.
Education and experience include a Bachelor's Degree in Criminal Justice, Security Management, or related. Ten years of progressive experience in surveillance, security, or related field. Must obtain and maintain a valid gaming license, where applicable.
Physical requirements and working conditions include sitting and remaining stationary for extended periods of time. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee may be required to lift up to 50 pounds. The employee may be required to work long hours, including nights, weekends, and holidays. The noise level in the work environment is usually moderate to loud. The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
