Student Support Assistant Our part-time position offers up to 29 hours per week. Typical work hours are listed below. Monday - 10:30a-4:30p, Tuesday - 10:30a-4:30p, Wednesday - 8:00a-4:30p, Thursday - OFF, Friday - 10:30a-4:30p. Our hours of work are based on enrollment needs, and are subject to change. For the first 8 weeks, the training in this position will take place at our main campus. After a successful training period, the position will be a remote/hybrid (work from home) position with one day a week scheduled in the North Canton office. Pay is $14.12 - $18.00/hour, commensurate with experience. The positive energy at Stark State College comes from exceptionally dedicated employees who work hard for students. Success for both our employees and our students is the result. If you take pride in your excellent customer service skills and enjoy working in a fast-paced environment, we are looking for you! Typical responsibilities include: Serve as a first point of contact to students with the highest levels of customer service and accuracy. Guide and assist students/parents through the process associated with applying to the College, registration process, applying for financial aid, and completion of all necessary paperwork. Develop and maintain a comprehensive understanding of federal, state, institutional policies and College computer systems. Resolve inquiries by phone and/or email with students, faculty/staff and other College campus community members. To be considered, you'll need a high school diploma or GED is required along with a minimum of one year of customer service experience. Preferred qualifications include an associate's degree in office management, business, accounting, communications, or related field. Experience in a higher education environment is desired. At least one year of high volume phone work experience is preferred. Outstanding benefits you can expect from Stark State include part-time employees receiving state pension/retirement (OPERS/STRS), paid Stark State tuition, & employee assistance program. In order to improve hiring efficiency, Stark State has implemented the use of recruiting tools, such as Humanly (formerly Qualifi) and Skill Survey. Stark State College utilizes E-Verify to ensure compliance with applicable employment eligibility laws. All instructional and general fees for credit, audit, or non-credit courses offered at Stark State College will be paid by the College from income of the College budgeted for employee benefits up to an amount per academic semester not to exceed such fees for six credit hours per semester. A part-time employee may enroll in any section or course on a space-available basis.
