Level I Helpdesk Technician – Part-Time, Onsite
Location:
Dutchess County, NY Schedule: Part-Time, 3 days per week Classification: Non-ExemptLaunch Your IT Career in a Role That Matters Acture Solutions is looking for a motivated and service-minded Level I Helpdesk Technician to join our Onsite Services team in Dutchess County. In this part-time role, you'll provide frontline IT support across client facilities, helping end users resolve day-to-day technology issues while gaining hands-on experience across a variety of systems and devices. If you enjoy troubleshooting technology, helping people, and building your IT skills in a client-facing environment, this is an opportunity to make an impact while continuing to grow your career.
What You'll Do:- Serve as the first point of contact for technical support across client facilities.
- Log, track, update, and resolve support requests through the helpdesk ticketing system.
- Troubleshoot desktops, laptops, software applications, and workstation connectivity issues.
- Set up, configure, and support printers, peripherals, and other end-user technology.
- Perform device setup, deployment, and swap-outs as needed.
- Assist with user account administration, password resets, and access provisioning.
- Troubleshoot basic network connectivity issues, including TCP/IP, DNS, DHCP, Wi-Fi, and cabling.
- Support Active Directory and other user account management tools.
- Escalate complex technical issues to Acture's Level II and Level III support teams.
- Maintain accurate technology asset and inventory records.
- Assist with new-employee onboarding, device setup, and technology orientation.
- Document troubleshooting steps and resolutions clearly and accurately.
- Communicate technical information in a clear and helpful way to non-technical users.
- What You Bring1–2 years of desktop support, helpdesk, or related IT experience.
- Hands-on experience troubleshooting desktops, laptops, software, and peripheral devices.
- Working knowledge of Windows endpoints and common business applications.
- Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and workstation connectivity.
- Familiarity with Active Directory and user account administration.
- Experience working with helpdesk or ticketing systems.
- CompTIA A+, Network+, and/or Security+ certification preferred.
- Ability to work onsite three days per week and travel occasionally, up to approximately 25%.Skills for Success
- Customer-first mindset with a strong desire to help others.
- Strong troubleshooting and problem-solving skills.
- Clear verbal and written communication.
- Patient and professional approach when assisting users with varying levels of technical knowledge.
- Strong attention to detail when documenting issues and resolutions.
- Ability to prioritize and manage multiple open support requests.
- Willingness to learn and adapt to new technologies.
- Ability to work independently while collaborating with Acture's broader technical team.
Physical Requirements:
Ability to perform hands-on installation, setup, configuration, and troubleshooting of computers, peripherals, and other technical equipment. Ability to work onsite across client facilities and travel occasionally to other locations as business needs require.
Who We Are:
Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Why Join Acture Solutions? At Acture Solutions, we don't just support IT—we support people. As a trusted Managed Service Provider, we deliver secure, scalable technology solutions that help organizations thrive. We're committed to professional growth, high-quality work, and a workplace where your contributions matter.
What We Offer
Salary range: $22.50-$25.00 hourly, based on experience
Part-time schedule of three days per week Professional development and continuing education opportunities Hands-on experience across a variety of technologies Opportunity to build practical IT support and troubleshooting experience A culture that values collaboration, respect, and real impact Ready to Get Started? If you're passionate about technology, enjoy helping people, and want to continue building your IT career through hands-on experience, apply today. Part-Time, 3 days per week Eastern Standard Time
