Switchboard- East Internal Medicine Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages. Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity and a commitment to technology, education, and scientific inquiry. We are seeking qualified, like-minded applicants to join our team!
Summary/Objective:
The Switchboard Operator provides a combination of patient care duties and clerical/administrative duties in support of all departments.
Essential Functions:
Answers telephones, directs callers, and takes messages
Gathers patient information and prepopulates the patients health record
Register patients
Assist with Scheduling & rescheduling of office appointments
Page providers with Hospital Consults
Faxes provider visits to referring providers
Maintains current On-Call list
Other Duties/Responsibilities:
Periodically fill in for front desk or check out
Provide superior customer service to all patients and client providers and staff
Administrative and clerical duties as necessary
Knowledge/Skills/Abilities:
Proven track record in providing exceptional customer service
Strong communications skills; both written and verbal
Ability to organize, prioritize and manage multiple projects concurrently
Ability to work independently or in a team environment
Ability to hear well and speak clearly
Ability to maintain composure when faced with difficult situations
Pleasant telephone voice and manner required
Able to type 35 words per minute
Comfortable wording under minimal supervision
Use of MS Outlook, Word & Excel
Ability to operate office equipment including computer, fax, calculator, and copier
Reliable transportation and clean driving record, if applicable
Flexibility to work overtime as needed
Qualifications
Education: High school diploma or equivalent
Experience:
Prior clerical experience and answering telephones
Work experience in a healthcare organization
Previous staffing/scheduling experience in a healthcare environment
As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patients needs efficiently. Perform all duties in compliance with Galen Medical policies, HIPAA and OSHA standards.
Galen Medical Group is a member of the TN Drug-Free Workplace and it is a requirement that we conduct a pre-employment drug screen, as part of the hiring process.
Why should you apply?
401(k) benefits.
Education reimbursement.
Holiday Pay.
Great earned time-off policy.
Company-paid Life Insurance & Long Term Disability.
