Service Writer
Location: Clayton, Delaware
Purpose: Assists the Service Manager in maintaining accurate and timely reports and records related to the daily operations of the service department within the dealership. Serves as a primary point of contact for customers regarding service inquiries, repair status updates, and repair estimates. Prepares, processes, and manages work orders to ensure technicians have a consistent workflow and customer repairs are completed efficiently and accurately.
Responsibilities:- Fields internal and external customer inquiries to the Service Department.
- Opens work orders and maintains control until they are closed and invoiced.
- Updates customer profiles using equipment, hours, or other information from the customer work order
- Provides guidance and generates quotes for customer machine repairs.
- Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met.
- Works with the Service Manager to identify and execute continuous process improvements.
- Communicates, enforces and monitors effective service department processes to ensure customer satisfaction.
- Reviews work orders for completeness and accuracy prior to customer billing prior to Service Manager review.
- Maintains a clean work area and performs work in a neat and orderly fashion.
- Follows all safety rules and regulations in performing work assignments.
- Maintains knowledge of John Deere and competitive products.
- Complete other duties as assigned by Service Manager
Physical Requirements:- Ability to stand, walk, bend, kneel, and lift up to 50 pounds as needed.
- Must be able to work in both office and shop environments, including exposure to noise, dust, grease, fumes, and varying weather conditions.
- Ability to climb on and inspect agricultural, turf, and compact construction equipment safely.
- Must be able to operate standard office equipment and computer systems and wear required personal protective equipment when entering service areas.
- High customer interaction
- Multitasking in a fast-paced environment
- Extended hours during busy agricultural or mowing seasons.
- Preferred Experience, Education, Skills and Knowledge:
- Previous involvement / experience in activities such as sales, service, training or other related work within a mechanical field.
- Experience with basic computer functions and accounting practices.
- Experience working cooperatively in a team environment.
- Excellent Customer Relationship Skills.
- High School Diploma, GED or equivalent experience required.
- The pay range for this position is $20 - $24 per hr based on experience
