Temp Work Control Associate (Multi-Positions)

The Work: Control Associate will partner closely with trade shops, project managers, and campus stakeholders to ensure maintenance work is effectively planned, prioritized, and executed. Drive continuous improvement in assets management, work tracking, and delivery services. Coordinate day-to-day operations by planning and organizing activities, communicating program policies and procedures, and fostering positive working relationships with both internal teams and external university constituents. This role is utilizes planning expertise, attention to detail, and a collaborative approach to make a real impact.

Responsibilities include: Monitor incoming phone calls and walk-in requests. Receive, prioritize and process work requests in AiM- our Facilities Work Management Program- to ensure timely response and service delivery. Conduct thorough intake reviews of customer requests to verify accuracy, completeness, and sufficient detail, ensuring efficient work order creation and execution. Manage the full lifecycle of work orders, including creation, assignment, tracking, updates, and closure within AiM.Coordinate with customers, technicians, and stakeholders to facilitate effective communication and timely resolution of work requests. Serve as liaison between the university and contracted service providers, coordinating communication, scheduling, and service delivery to ensure compliance with contractual obligations and institutional standards. Manage the end-to-end overtime request process through SharePoint and AiM, reviewing submissions for accuracy and compliance with established procedures. Demonstrate strong interpersonal and communication skills when interacting with supervisors, coworkers, customers, and the public; accurately interpret and follow verbal and written instructions to ensure work assignments and operational effectiveness. Review daily reports. Other duties as assigned. This position has been designated as mandatory personnel for the University and may be required to report to work during adverse weather conditions even though the University may be operating on an alternate schedule. This position may assist in the removal of snow, ice or debris, as required.

Minimum Education and Experience Requirements: As a guide, minimum requirements are generally: graduation from high school, two years related experience, and demonstrated ability with generally accepted office software programs. Work may require knowledge of UNCW policies and procedures or the ability apply policies and procedures to the work to be performed in the department. Preferred Education, Knowledge, Skills & Experience Exceptional written and verbal communication and organizational skills required Microsoft Office, web and database experience a must Must possess the ability to analyze and interpret customer requests and descriptions of work completed Must demonstrate excellent customer service abilities Required Certifications or Licensure Valid NC Driver's License or the ability to obtain within 30 days. Primary Purpose of Organizational Unit College/School Information Work Hours7:00AM to 4:00PMWork DaysMonday - FridayHours Per Week40Type of Position Anticipated Hiring Range$18.75 / hour Special Instructions to Applicants

Please Note: This is a temporary position, and this posting will close at 11:59PM (Eastern time) on the date specified in the posting. The length of the assignment will be based on department need with the possibility of continuation. Applications must be submitted through the online application system to be considered. Job Posting Date 08/11/2026 Job Closing Date 11/15/2026EEO Statement At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset. Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Number of Openings Multi-Positions