Bilingual Customer Care Representative
jm familySt Louis, MO
Bilingual Customer Care Representative
jm familySt Louis, MOJunior L3
Bilingual Customer Care Representative Southeast Toyota Finance, a subsidiary of JM Family Enterprises, is seeking Bilingual Customer Care Representatives to provide high-quality, phone-based support to customers. This role is responsible for handling inbound calls, resolving account-related inquiries, and delivering a professional and positive customer experience in a fast-paced, high-volume contact center environment. Successful candidates are clear communicators who can navigate multiple systems while maintaining accuracy and compliance.
Key Responsibilities:
- Handle inbound customer calls using a dialer system to address account questions and service needs
- Clearly and accurately explain auto finance information to customers in a professional manner
- Research, resolve, and document customer inquiries and issues using internal systems
- Accurately calculate and communicate payoffs, extension fees, rewrites, and quotes
- Prepare and send professional written correspondence when required
- Navigate multiple systems and screens simultaneously to support efficient call handling
- Meet established quality, productivity, and compliance standards
- Demonstrate sound judgment, empathy, and professionalism in all customer interactions
Qualifications:
- Clear, confident, and professional verbal and written communication skills
- Proficiency with PC applications, including data entry and navigating multiple systems and dual screens
- Ability to work effectively in a high-volume, metrics-driven customer service environment
- Strong attention to detail and accuracy, particularly when handling financial information
- Ability to multitask, manage time effectively, and work independently
- Prior customer service experience preferred
- Knowledge of retail or lease auto finance is a plus
- Bilingual proficiency in Spanish and English REQUIRED
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Level
Junior L3
Location
St Louis, MO
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday