Customer Advocate I - TULSA OK

NOTE: there is mandatory onsite training for this role for eight weeks, no exceptions. Relocation will not be extended, sponsorship is not available. At HCSC, we are there for our members—in sickness and in health—and we strive to do right by them because their trust in us matters. We are redefining an industry and embracing change to deliver compelling careers that encourage resourceful, strategic thought, empower, and allow you to make concrete impact in the lives of our customers and their communities. Join us as we reimagine what's possible. Our social responsibility consists of corporate giving, local community relations, volunteerism, diversity and wellness, and sustainability work hard to provide our members with the most innovative, cost efficient and helpful tools to manage their health. We strive to do the right thing every day, acting ethically and honestly in everything we do. To do everything in our power to stand with our members in sickness and health. A Day in the Life of a Customer Advocate: As a Customer Advocate, you will be responsible for monitoring the phone in one of our on-site call center locations to promptly assist HCSC members and physicians with their inquiries. Spend approximately 90% of the scheduled time fielding phone calls. Analyze inquiries from members or providers to anticipate needs and proactively take the next steps to complete requests. Initiate and code adjustment transactions to correct and resolve inquiries. Helping our customers navigate the complexity of the healthcare industry to resolve their issues and ensure their needs are met on the first interaction. Collaborate with providers, families, and patients through secure communications, in compliance with HIPAA, to ensure member's and provider's needs are met. Maintain complete confidentiality of company business.

What's in it for You: HCSC provides its employees with array of resources and benefits to help you take care of yourself so you can take care of your family, perform your job well, and feel good at the end of the day. We strive to maintain an inclusive work environment where all employees experience equity. Our employees know when they come to work each day they will be treated fairly and with the respect they deserve. At HCSC you will be building a rewarding career in healthcare. We know the importance of career growth and provide our employees with opportunities to develop.

Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards .The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. This position requires on-site training with the ability to return for onsite training for up to 18 months at a designated Customer Service Hub. Remote Customer Service employees hired at and assigned to a Customer Service Hub location must live near one of the designated Customer Service Hubs. Customer Service Hubs are located in HCSC's six (6) state Headquarters (Illinois, Montana, New Mexico, Oklahoma, Tennessee and Texas) and in the following locations: Morgan Park, Pilsen, Springfield and Houston. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law. Base Pay Range$17.75 - $28.39 Exact compensation may vary based on skills, experience, and location.