Role Responsibilities:
Review staffing levels and customer flow and assign work areas to team members. Review and approve check-cashing transactions as required. Monitor checkout money to determine fill requirements. Review close out procedures by cashiers, ensure drawer balances and note all variances. Investigate equipment or facility problems and notify shift manager. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Train new team members and update all employees on new procedures or policies. Assists the Cashier Shift Manager in performance of duties and assumes full responsibility in their absence. Monitors casino cashiering activities on the front line, in the specialty banks, in the main bank and redemption areas. Assists in the preparation and coordination of scheduling casino cashiering team. Works specialty bank or front line upon request. Ensure team members are ready to provide great service. Help team achieve service goals. Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company. Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members. Recommends and implements change to improve overall team member and guest satisfaction. Knowledge, Skills, & Abilities: Must be able to work independently. Must be able to sit, stand or walk for long periods of time (4 hours). Must be able to respond calmly and make rational decisions when handling employee conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to speak distinctly and persuasively and ability to communicate with all levels of management in a clear, friendly, and confident manner. Must be able to get along with fellow team members and work as a team. Must present a well-groomed appearance. Must be self-motivated and be able to handle more than one function at a time by being well organized. Must be able to read, write, speak, and understand English Education & Experience Requirements: High school diploma or GED required. A minimum of 1-2 years related experience required. A minimum of 1 year supervisory experience required. Ability to communicate with all levels of management in a clear, friendly, and confident manner. Good mathematical and clerical aptitude for accurate record keeping. License Requirements Ability to obtain, and maintain an Ohio Casino Control Commission Gaming Occupational License, and a Sports Gaming Employee License.
