Senior Manager, IT

Employment Type: Full-time, permanent

Summary: Blackfield Associates are supporting one of our key biopharmaceutical manufacturing partners in their search for a Senior IT Manager to support at their state-of-the-art API manufacturing facility in Raleigh, North Carolina. This is a senior IT leadership position responsible for ensuring a stable, compliant, scalable, and high-performing IT landscape to support manufacturing operations. You will lead IT SME's, oversee application support, drive continuous improvement, and partner closely with business, manufacturing, automation, and global IT stakeholders.

Responsibilities: Lead, manage, coach, and develop teams of IT subject matter experts, creating a high-performing collaborative environment. Provide strategic direction for site IT applications, systems, infrastructure, and support services. Ensure a stable, scalable, and compliant IT landscape supporting pharmaceutical manufacturing. Oversee application support, 24/7 service delivery, issue resolution, escalation, and operational support. Establish and manage service processes, SLAs, KPIs, and performance measures. Drive technical discussions, structured problem solving, continuous improvement, and accountability. Ensure IT systems and processes meet production and business requirements. Ensure application changes and system lifecycle activities comply with Computer System Validation (CSV), GxP, and internal IT governance requirements. Provide site leadership with visibility of IT issues, risks, projects, and strategic initiatives. Develop IT strategies aligned with production requirements, future capacity, and digital transformation. Identify and implement technologies that improve manufacturing performance and operational efficiency. Drive LEAN management and continuous improvement across the department. Support regulatory compliance, audits, inspections, and GxP documentation. Maintain effective IT governance, business continuity, forecasting, and service management processes. Mentor colleagues and collaborate globally to establish standards and share best practices.

Requirements: Bachelor's degree in IT, Computer Science, Automation, or a related field with 7+ years of IT or automation experience, preferably within GMP manufacturing. Alternatively, an Associate's degree with 10+ years of relevant experience is okay. Proven people leadership OR project management leadership experience. Experience leading or establishing 24/7 IT support and service organizations within manufacturing is highly desirable. Strong experience with IT applications, system lifecycle management, infrastructure, and end-to-end technology environments. Previous experience within a GMP/GxP-regulated pharmaceutical or life sciences manufacturing environment. Strong understanding of GxP documentation, Computer System Validation, IT governance, regulatory audits, and inspections. Experience developing IT strategies, policies, support models, and operational processes. Strong digital transformation and manufacturing technology experience. Proven ability to lead technical problem solving, service improvement, and cross-functional initiatives. Excellent stakeholder management and communication skills across site and global teams. Experience with LEAN, Six Sigma, or structured problem-solving methodologies is advantageous. Strong leadership skills with a track record of developing teams and managing performance. If you're an experienced IT Manager with a strong life science background, please apply now or reach out to me directly for a confidential discussion!