Supply Chain Specialist (Raleigh)

Job Description: The Supply Chain Specialist plays a vital part in the company's global supply chain, managing all logistics operations from a small warehouse in the Raleigh area, working under medical regulation. This role will be exposed to all aspects of an end to end supply chain, collaborating with departments across US, India and Europe to ensure product availability and timely order fulfilment. This position reports to the Director of Supply Chain based at the head office in Switzerland. Given the remote structure and time zone difference with head office, this role requires a high degree of autonomy, strong self-management, and sound independent judgment to solve operational challenges day-to-day.

Logistics & Operations: Physically assemble, provision, test, and refurbish products according to documented procedures, including updating computer software. Manage domestic and international shipments end-to-end, including preparing goods, generating shipping documentation, packaging based on work orders, and coordinating pickups. Execute daily operations while supporting US warehouse operations and administrative tasks. Organize pick-ups of devices from customers, track movements, and identify potential logistics or shipping issues. Proactively communicate the status of shipments, orders, and product information across teams in a timely manner. Receive, evaluate, and refurbish (both physical and software refresh) leased products returned by customers to restock as available inventory.

Procurement & Inventory Management: Manage day-to-day vendor communication, track purchase requisitions and orders through delivery, evaluate supplier performance, and resolve routine procurement or delivery issues. Perform regular receiving and incoming inspections, quarantine non-conforming materials, and accurately log inventory updates to maintain stock levels for ongoing production requirements.

Cross-Functional Support, Quality & Compliance: Collaborate across company levels and departments (including Customer Care, Technical Support, QARA and Engineering) to ship products on time and troubleshoot customer quality issues. Assist in sourcing and shipping non-standard components to support institutional customers such as medical clinics and hospitals. Execute rework on our (medical) products (relabeling, repackaging, inspection and test) and keep track of changes following our QA process. Maintain strict administrative accuracy and detailed record-keeping for all supply chain and logistics processes in compliance with ISO 13485 and company quality standards.

Key Competencies: Bachelor's degree preferably in supply chain, or equivalent,4+ years of experience in Supply Management, including procurement, warehousing and logistics, preferably in a medical device or regulated environment, Experience preparing domestic and international shipments, including freight documentation and compliance requirements, Proficiency with asset/inventory management systems (ERP Odoo), and working knowledge of Excel, Strong administrative discipline — patience, resilience, and genuine attention to detail to stay on top of documentation and compliance, alongside core supply chain responsibilities, Strong organisational skills, with the ability to work independently without direct supervision, self starter and capacity to manage multiple priorities in a fast-paced environment, Experience working with medical devices or other regulated products is considered an asset Ability to perform hardware assembly and basic software imaging installation or device configuration following documented procedures, Ability to lift and move equipment weighing up to 40 lbs , Reliable, proactive, and collaborative team player with strong problem-solving skills, Proven ability to interact, communicate, and collaborate effectively across all levels within the organization.

Benefits: Medical, Dental, and Vision insurance 401(k) with company match

Salary range: $74,000 – 84,000 depending on experience.