Logistic Supervisor

DUTIES: Supervises daily activities related client pick-up services for test samples Monitors route progress via Roadnet system to ensure timely route arrival/deliveries to branch Monitors route progress via Roadnet system to ensure expected service levels are maintained Dispatches calls from CSPUP portal to routes via Roadnet system Actively assists dispatch (taking calls, handing client issues/concerns) Provides instruction and support to service reps to resolve issues and answer questions Provides instruction and support to service reps with specimen handling guidance May perform the duties of a Service Representatives when required Audits routes for compliance with established route procedures and standards Attains proficient knowledge of routes, pickups and any special circumstances to enable effective oversight Performs department tasks (missed/missing investigations, specimen sorting, delivery etc.) Utilizes LCLS/SIS and other tools for issue research and investigation Performs post route vehicle inspections Works with Sales and internal departments to research and resolve client concerns Works with external Clients to research and resolve concerns Assists dispatch and service reps with research and problem investigation. Encourages good morale in the department though active engagement and communication with department employees Works with and communicates effectively with internal departments to address common issues or concerns. Performs all other duties as assigned and/or directed by manager Reviews/Approves PLB in Timetracker system in accordance with policy. Monitors employee attendance, punctuality and ensures compliance with standards Administers and approves biweekly payroll ensuring timely and accurate submission Initiates and delivers informal/formal discipline in accordance with company policies Informs manager of all departmental issues and corrective actions Escalates issues/concerns to Manager for guidance and instruction Initiates employee work related injury reporting Initiates employee motor vehicle accident reporting Evaluates employees to ensure competency – initiates retraining in areas needed Utilizes Performance Management Software for annual and biannual employee performance reviews and fact files Performs administrative duties as assigned by manager (assigning equipment, updating contact lists, building codes etc.) Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act.