Certified Debt Specialist | Debt Enrollment & Consultative Sales 100% Remote _ Full-Time _ U.S.-Based W-2Location: Eligible candidates must reside in the targeted markets (LA, TX, OK) listed below. About InnoEdgeInnoEdge provides managed staffing and operational support to financial services and growth companies. We help our clients scale by building capable teams that deliver consistent performance, strong customer experiences, and measurable business results. We are seeking motivated, results-driven Debt Enrollment Specialists to support a client in the debt-relief industry. This is a consultative sales role for professionals who can build trust, understand a consumer's financial circumstances, explain available program options, and guide qualified individuals through enrollment.
The Role:
As a Debt Enrollment Specialist, you will engage with prospective clients, conduct financial consultations, explain debt-relief program options, address questions and objections, and guide eligible consumers through the enrollment process. Success requires a balance of sales effectiveness, customer empathy, attention to detail, and compliance. You will be measured not only on enrollments and conversion, but also on first-draft clearance, enrollment quality, and compliance.
Key Responsibilities:
Engage with inbound and pre-qualified prospective clients to understand their financial circumstances, goals, and eligibility.
Conduct consultative conversations to explain debt-relief program processes, expectations, benefits, and limitations accurately.
Build rapport, establish trust, address concerns, and overcome objections without using high-pressure or misleading sales tactics.
Guide qualified consumers through the enrollment process and complete required documentation accurately.
Follow up with prospective clients to support enrollment completion and improve conversion.
Help clients understand next steps and the importance of completing the initial payment process, supporting first-draft clearance.
Maintain accurate CRM records, call notes, and required disclosures.
Follow applicable compliance requirements, approved scripts, client policies, and quality standards.
Meet established performance targets for enrollment conversion, first-draft clearance, quality, productivity, and compliance.
Participate in coaching, training, call reviews, and ongoing performance improvement.
Qualifications:
Previous experience in debt relief, debt settlement, debt consolidation, financial services sales, or a comparable consultative enrollment role.
Demonstrated ability to convert qualified leads into completed enrollments while maintaining a positive customer experience.
Strong communication, listening, objection-handling, and relationship-building skills.
Comfortable discussing sensitive financial situations with professionalism, empathy, and discretion.
Strong organizational skills and attention to detail, particularly with customer records and required documentation.
Ability to work independently in a remote environment while meeting performance and schedule expectations.
Comfort using CRM systems, dialers, and other sales productivity tools.
High degree of integrity and commitment to compliant, customer-focused sales practices.
Preferred:
Certified Debt Specialist (CDS) or IAPDA certification. Certification is a plus, not a requirement. Compensation & Employment
Base pay:
$14.42 per hour, equivalent to approximately $30,000 annually at 40 hours per week. Performance incentives: Additional performance-based bonus opportunities, subject to the established compensation plan.
Employment type: Full-time, W-2 employee.
Work arrangement:
100% remote within the approved hiring markets. Classification: Non-exempt, with overtime paid in accordance with applicable law. We are currently hiring applicants the reside in the following markets LouisianaMonroe–West Monroe Alexandria–Pineville TexasMcAllen–Edinburg–Mission LaredoLubbockOklahomaEdmond–Oklahoma CityWhat Success Looks Like Consistent enrollment conversion and achievement of enrollment targets. Strong first-draft clearance rates. High-quality enrollments with complete and accurate documentation. Consistent adherence to compliance requirements and client standards. Reliable attendance, productivity, and follow-through. A positive customer experience throughout the enrollment process. Interested? If you have consultative sales experience, understand the importance of helping consumers navigate difficult financial decisions, and thrive in a performance-driven environment, we encourage you to apply.
