Summer Associate, Consumer Loan Experience Management The Consumer Loan Experience Management team seeks to increase product engagement, loyalty, and member value throughout the auto lending lifecycle. The Summer Associate will identify best-in-class experiences as our members transition through key touch points from application to loan servicing. The Summer Associate will utilize internal member data analytics reporting combined with vendor data to identify efficiencies and pain points throughout the lending journey. The Summer Associate will help further strategic portfolio goals and initiatives within the lending department while developing strong analytical, collaboration, and critical-thinking skills. The Summer Associate will work in a flexible hybrid manner and report to leadership at either our Vienna, VA or Pensacola, FL campus. Responsibilities will include analyzing data and competitive trends to identify areas of opportunity and then creating recommendations to influence decision-makers. Areas of focus may include creating personalized member engagement through segmentation, evaluating the highly competitive consumer lending auto loan landscape, identifying emerging patterns and trends to answer business questions, and developing models and visualizations to improve decision-making efficiency. The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.
Responsibilities:- Collaborate with functional areas to develop and maintain performance metrics, measurements, methods, and targets
- Obtain quantitative and qualitative data of business processes to analyze, determine, and promote data driven decisions
- Analyze and evaluate competitor data and industry trends to understand current business unit competitive posture
- Design and document dashboards, reports, and thresholds to alert business units to monitor business status and fluctuations
- Identify and assess business strategies and opportunities; develop appropriate analytical approaches
- Collect and analyze data; synthesize results of analyses, develop and make recommendations and alternatives based on the full spectrum of internal/external considerations
- Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives
- Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
- Compile, research and analyze trends in support of projects and initiatives
- Manage projects from concept through the planning, analysis, design, testing, implementation, and transition phases
- Performs other duties as assigned
Qualifications:- Currently pursuing a master's degree in a related field
- Experience with research, analysis, and data manipulation
- Experience using data and analytic tools such as: PowerBI, Databricks, SQL, SPSS Modeler, R, or Tableau
- Good communication and presentation skills
- Comfort working with large datasets and telling stories with data
- Ability to work independently and think outside of the box
- Strong strategic, critical, and analytical thinking skills
- Basic knowledge of financial services/payments a plus
Additional Information
Hours: Monday - Friday, 8:00 AM - 4:30 PM
Locations: 820 Follin Lane, Vienna, VA 221805510 Heritage Oaks Drive, Pensacola, FL 32526
