Job DescriptionLOVE DOGS AND LOVE PEOPLE? At Beds-N-Biscuits, our mission is simple: help dogs thrive. For more than 24 years, pet parents throughout the Denver area have trusted our locally owned and operated team to provide exceptional care for their dogs. From daycare and lodging to enrichment, training, and grooming, everything we do is designed around the individual needs of each dog. This isn't simply a job answering phones. Your job is to listen, ask great questions, build relationships, and confidently help pet parents choose the services and experiences that best meet their dog's needs. As the "voice" of Beds-N-Biscuits and one of our brand ambassadors, you will: Return voicemails and follow up on emails and online reservation requests. Use our proven phone scripts and your communication skills to build trust and explain the value of our services. Ask thoughtful questions and listen carefully to learn about each dog, their personality, routines, needs, and what matters most to their pet parent. Recommend lodging, daycare, enrichment, training, grooming, and other services based on what you learn. Help first-time pet parents feel comfortable and confident about trusting us with their dog. Introduce pet parents to additional services and experiences that can enhance their dog's visit and support their overall well-being. Accurately document the important details of every conversation. Work toward individual and team performance goals while receiving ongoing training and coaching to help you succeed. Loving dogs is important, but this is first and foremost a customer experience and sales position. Qualities & Skills: Is naturally curious and enjoys learning about people and their dogs. Enjoys helping pet parents make decisions that give them peace of mind. Is comfortable recommending and selling services that genuinely benefit the dog. Can talk with a client while simultaneously navigating software and documenting information. Is comfortable learning new technology and software. Is receptive to feedback, training, and coaching and genuinely wants to improve. Enjoys setting goals and being recognized and rewarded for strong performance. Previous experience in sales, hospitality, customer service, reservations, or a call center is preferred, but we're willing to train the right person with exceptional communication skills and the right attitude.
Pay & Benefits:
Starting Pay: $20/hour + Tips + Monthly Bonus Telehealth, dental, and vision insurance Performance bonus Paid professional training Ongoing performance coaching NOT YOUR TYPICAL PET CARE FACILITY We're not simply providing a place for dogs to spend the day or stay overnight. Our goal is to help dogs thrive through play, enrichment, training, personalized attention, and expert care. Our team takes the time to get to know our dogs and their families. Our services are designed to support each dog's happiness, health, behavior, and overall well-being while giving their pet parents something just as important: peace of mind. We invest in training, provide ongoing coaching, and expect our team members to take pride in creating an exceptional experience for every pet parent who contacts us. We use a proven sales and communication process because it works for our pet parents, our team, and our business. Many of the questions we ask and details we cover are also important to the health, safety, and individualized care of every dog who visits us. You prefer to do things "your own way" rather than trust the training and coaching. We invest in professional training and ongoing coaching because we want you to be successful. What we do ask is that you come with an open mind, be receptive to feedback and coaching, and trust a process that has been designed to help you succeed. They slow down long enough to learn about the dog. Do they love playing with other dogs? Is there a training goal we could help the family work toward? Then they use what they've learned to help the pet parent understand what Beds-N-Biscuits can provide. If that sounds like the way you believe customers should be treated, you may be exactly who we're looking for. If you're looking for more than "just another phone position" and want an opportunity to use your personality, communication skills, and attention to detail while building valuable sales and customer experience skills, we'd love to hear from you.
