Associate Manager, Systems & Operations Support Benefit Cosmetics The Associate Manager, Systems & Operations Support is a key contributor to enhancing our retail efficiency by providing dedicated operational and technological support to our markets. This role focuses on optimizing the utilization of existing in-store technology and platforms, supporting new store openings and closures, and ensuring our retail teams are proficient in using current systems. This individual will manage ad-hoc market requests, develop and deliver upskilling opportunities, and collaborate closely with IT, Market Leads, and the Retail & Education team to simplify processes to refocus teams on driving profitable growth.
What You'll Do: Store Systems & Technology Integration:
- Enhance retail efficiency by providing dedicated operational and technology support to our markets.
- Act as a central point of contact for market escalation regarding in-store tech support and resolutions.
- Support new store openings and closures and ensure our retail teams are proficient in respective processes.
- Maintain strong relationships with tech support to ensure all in-store system failures are addressed and resolved in a timely manner.
- Support the implementation of system updates and feature rollouts in retail locations.
- Support the Director, Store Systems & Operations, on strategic initiatives aimed at optimizing retail technology and processes.
- Training & Upskilling:
- Partner with the Sr Manager of Global Retail Systems and Ops to deliver a regular cadence of training & upskilling opportunities (regular EDU sessions/webinars) to maximize retail employees' proficiency with existing in-store technology and platforms.
- Partner with Retail & Education on in-store systems onboarding build directed at field managers.
- Create clear, concise, and engaging presentation materials (PowerPoint) for training and communication.
- Respond to and manage ad-hoc training requests from markets.
- Ensure retail teams are leveraging technology effectively to streamline tasks, improve customer experience, and enhance sales performance.
- Operational Support & Process Improvement:
- Build a regular cadence of data refreshes to update tech push reporting – inclusive of by market results and suggestions for improvement.
- Manage and prioritize incoming ad-hoc operational requests from market leads, providing timely and effective solutions.
- Identify opportunities to simplify and improve existing operational processes within stores, leveraging technology where possible.
- Collaborate with the Retail & Education team to ensure that operational best practices are integrated into training and field guidance.
- Platform Ownership & Market Support:
- Own Booxi platform market support – invite new users, de/activating stores, adjust access levels, audit users and setting, and manage connections.
- Manage Yext & Google My Business audits and ensure listings are accurate and new features are activated.
- Cegid own in-store efforts – upload sales conditions, discounts, run store reports, inventory support, and document ticket requests.
- Respond to Envoy waiver requests and download release forms accordingly.
- Cross-Functional Collaboration:
- Build and maintain strong working relationships with IT, Market Leads, and the broader Retail & Education team.
- Translate operational insights and feedback from the field into actionable recommendations for system enhancements or process changes.
- Facilitate communication between retail stores and corporate teams regarding system performance and operational needs.
- Other duties as assigned
Qualifications:
Bachelor's degree in Business Administration, Operations Management, Information Technology, or a related field.3+ years of experience in retail operations, store systems support, or a similar role, preferably in a multi-store environment. Knowledge of retail systems such as Booxi, Ayden, PBI, Envoy, Yext, and Google My Business is highly preferred.
Schedule
Hybrid:
requires onsite presence weekly to a Benefit OfficeThe target salary range for this position in California is $80,000-$120,000 annually. The actual salary offered is based on market location and will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn an annual bonus. This position is also eligible for the following benefits, including but not limited to: comprehensive health, dental and vision plans; a 401(k) plan with employer matching, various paid time off programs; employee discounts/perks; life insurance; disability insurance; flexible spending accounts.
Contract type: Permanent Job
