Job Description:
The Field Clinical Specialist will provide technical and clinical support to Sales Representatives within a defined geographical boundary. The Field Clinical Specialist will be the technical support person for sales. The FCS may be on call 24 hours per day up to five days per week; weekend call rotation schedule is to be determined by Area Sales Director. The FCS shall professionally represent the company and provide education, follow-up services, implant services, in-service training, and other related services as necessary to sales force, physicians and other cardiac pacing-related professionals.
Responsibilities:- Travel within a designated territory (cross-over coverage during emergencies may be necessary).Provide pacemaker & ICD follow-up to patients and physician customers on demand.
- Provide service training to physician, nursing and technical hospital staff on demand.
- Train sales representatives in cardiac pacing and competitor products
- Provide technical and administrative support when required for clinical studies and scientific studies.
- Possess strong administrative skills to ensure all necessary paperwork associated with implant or follow-up or associated with data collection for clinical/scientific studies is correct.
- Maintain a competent and current level of knowledge in cardiac pacing, defibrillators and electrophysiology in general.
- Maintain a comprehensive product and technical knowledge of all company products.
The FCS should be tachycardia implant certified and be competent in all aspects of ICD implant and follow-up (FCS candidates that are not certified must demonstrate technical proficiency and implant certification within six months of hire date).Maintain North American Society of Pacing & Electrophysiology (IBHRE) certification (FCS that are not certified must become certified within two years of hire date).Maintain a comprehensive product and technical knowledge of competitive products including features, functions and benefits.
Assist the sales representative when working within a specific sales territory by reporting competitive activities observed, customer product use patterns or anything else that may assist the sales representative or AVP in the administration of their duties.
Evaluate sales and service representatives after each visit by completing a clinical weekly report form.
Report to Area Sales Director or Vice President of Sales on a daily basis with an update of activities.
The FCS may be required to travel and provide implant support anywhere within the Area Sales Director's defined sales territory.
Out-of-town travel is expected to be no more than 30%.
Requirements:
Bachelor's degree (or equivalent) in Nursing, Physiology, Biology or Bioengineering. Graduate degree preferred.
Minimum of three years of experience working in cardiac Cath lab, ep lab or pacing business with specific emphasis on pacemakers and ICD support.
Pacemaker implantation and/or follow up experience.
Professional appearance and demeanor.
Excellent communication skills and the ability to work with all levels of the Company
