Dutch Wonderland Inn Hospitality CrewOur story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. We are seeking a Hospitality Crew team member who will engage with our guests through meet and greets and lead them in coordinated activities.
Roles & Responsibilities:- Delight each guest by providing exceptional customer service, conveying a positive and friendly attitude, and engaging with guests in a fun and exciting manner!
- Proactively engage with guests to entertain and encourage participation in planned events and/or activities on-site
- Enhance the guest experience and create memories through predesigned activities and engagements for guests.
- Meet and greet all guests in a fun, memorable manner following the guidelines of character and host/handler training.
- Maintain the consistent illusion of being the character you are representing through physical movement and interactions with guests
- Execute all meet and greets, and activities as scripted/ designed by Dutch Wonderland
- Promptly communicate any safety concerns regarding costume and/or environment in a timely manner so they may be addressed before becoming problematic
- Respect and care for all assigned costumes – return, properly store, and maintain appearance.
- Report any costume maintenance needs in a timely manner
- Maintain personal hygiene and wear required layers to help maintain shared costumes
- Ability to wear a mascot style costume with limited visibility.
- Willingness to learn exclusive hand signs to non-verbally communicate with the Handler, while in costume
- Must meet the height and weight requirements for proper pre-existing costume fitting.
- Proactive engagement with guests to encourage participation in planned events and/or activities on-site
- Communicate upcoming activity schedules to guests in a fun and insightful manner, to spread knowledge of hosted events
- Enforce and follow all property policies and procedures
- Proactively assist in the upkeep and maintenance of a safe, clean, and organized work environment
- Perform cleaning duties, which includes using approved cleaning chemicals
- Work with Team Leads to ensure that the activity/ presentation area is prepared for each event
- All other duties assigned by leadership
Language:
Ability to read, write, and speak fluent English. Spanish or other bilingual language skills are a plus.
Education and Experience:- No education requirements for this position
- Previous acting or costume character experience is desired but not required
- Some level of customer service experience is helpful but not required
- Theater with audience participation and/or for Young Audience and/or physical theater performance experience helpful but not required
- Previous work in youth-centric programs and/or companies helpful but not required
Requirements:- Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Must successfully pass an audition and/or character training for this role
- Must be at least 16 years of age to comply with PA Child Labor LawsMust be able to obtain a Performance Work Permit, as per PA State Laws before rehearsing or performing
- Ability to attend rehearsals and character trainings
- Ability to work 20+ hours per week, when needed
- Must have reliable transportation to and from work for your scheduled shift
- Must comply with all grooming standards, uniform and/or costume requirements
- Ability to immerse in role and remain in character in all guest facing areas
- Must possess strong cardio endurance, physical story-telling abilities, and performance energy
- Must be playful, outgoing, friendly, and convey a positive, guest-centric attitude
- Must possess effective verbal and non-verbal acting and communication skills
- Ability to follow direction, multi-task, and work as part of a fast-paced team
- Ability and desire to participate in delivering successful and high-quality events
Physical Requirements:- Ability to stand, walk, and remain on feet for majority of the workday
- Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
- Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more
Working Conditions:- Frequent exposure to outdoor and indoor areas of the park, including aquatics areas
- Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
- Ability to perform in costumes that may have limited sight lines
- Subject to frequent interruptions, changing priorities, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
Palace Perks & Benefits:- Flexible schedule
- Ability to cross-train and learn unique skills across various departments
- Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off
- Invitations to exclusive company-sponsored employee events throughout the season
- Do not miss the chance to spark your career now!
