Specialist, Guest Experience (Temporary, PT) The Specialist, Guest Experience (Temporary, PT) at Cincinnati Museum Center (CMC) is the first one to greet and assist guests to the museum either as a cashier in the box office or at the self-serve kiosks. The Specialist also serves as a Discovery Ambassador welcoming guests into museums and experiences by scanning tickets or Memberships and distributing wristbands. The Specialist will also, as needed, serve as a Parking Attendant at the outdoor parking gates to help guests in and out of the parking lots. The Specialist is responsible for providing excellent guest service and accurate information to guests, Members and groups who visit Cincinnati Museum Center. The Specialist uses the point-of-sale (POS) and scheduling systems to sell tickets and memberships and to secure group reservations and special programs. They ensure guests have a meaningful experience by welcoming and engaging with all who visit CMC.We are looking for individuals who demonstrate: A passion for working with people. Proven experience engaging with diverse audiences, including children, youth, adults, and families. Strong customer service skills, with the ability to foster inclusivity and positive experiences for visitors of all ages, abilities, and backgrounds.
Responsibilities:
Provide excellent guest service and use outstanding sales techniques. Welcome and engage with guests and Members to ensure their needs are addressed and issues are resolved effectively. Seek out guest interaction and provide guidance and assistance by sharing information, events schedule, etc. Help guests plan their day for the most meaningful experience possible. Operate point-of-sale system, ticket-scanning devices, and parking system. Handle cash with care and accuracy when cashiering. Distribute wristbands and explain admission policies and procedures to guests. Work collaboratively with other Cincinnati Museum Center team members, adult and youth volunteers, and interns to create a cohesive and comprehensive visitor experience for Cincinnati Museum Center guests. Assist in training new staff, volunteers, and community partners through shadowing while greeting, cashiering, or taking tickets. Perform cross-training duties for other guest-facing departments like Museum Engagement and Guest Services when needed, including answering phones in the call center and distributing/collecting audio guides in featured exhibits, accounting for approximately 10-15% of work time. Other duties as assigned.
Qualifications:
High school graduate or equivalent required.
Experience in admissions, sales, hospitality, retail or customer service preferred.
Experience with museums, non-profits, hospitality industry or large venues is a plus.
Previous cash handling experience and operational experience with a POS system strongly preferred.
Knowledge, Skills and Abilities:- Passion for working with guests.
- Ability to use multi-line phone systems and multifaceted computer software systems.
- Ability to follow cash handling rules and procedures and use math skills to dispense change and keep accurate count of cash.
- Self-motivated and proactive; curious and able to learn new information quickly.
- Ability to remain calm and react in a balanced manner in times of stress.
- Ability to speak and interact with large and small groups of people from a variety of racial, cultural, ethnic, gender, and generational backgrounds with sensitivity and active listening.
- Demonstrated ability to take initiative, work independently and collaboratively, and adapt to changing needs in a fast-paced museum environment.
- Ability to understand and address sensitive topics with a sense of compassion and inquisitiveness.
- Ability to handle difficult guest interactions, including guests who may have a customer service issue, who may wish to disturb the experience of others, who may have an emotional reaction to museum content, etc.
- Additional Requirements & Working Conditions:
- Please be aware of the following scheduling requirements:
- The successful candidate must have a flexible schedule, including:
Weekends
Select evenings
Peak periods
A minimum commitment of four (4) days per week is required, which must include at least one weekend day.
Peak periods of activity include:
Thanksgiving and Holiday Seasons
Spring Break:- Applicants should be prepared to accommodate these scheduling needs to ensure optimal guest experiences during our busiest times.
- Must have reliable transportation.
- Must be able to lift 25 pounds.
- This position takes place indoors and outdoors. This position requires long periods of standing, sitting, and walking. May be exposed to extreme hot or cold weather, including rain and snow.
- Why people choose Cincinnati Museum Center:
- Cultural engagement: Daily interactions with Cincinnati's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
- Continuous learning: At CMC, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
- Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
- Team & culture: CMC promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
- Academic collaboration: We are committed to education, partnering with universities and other institutions to provide student resources and to underscore our dedication to research and accessibility.
- What are the benefits of working at Cincinnati Museum Center:
You would be part of so many meaningful experiences, inspiration, and lasting memories for many, many guests. You would enjoy free membership for you and your family for a year. Even, complimentary tickets to featured exhibits and Omnimax films. Of course, free parking would apply, and even discounts for food and beverages as well as discounts at the gift shop!
