Application Engineer/Customer Service Representative Ryan Herco Flow Solutions is the leading nation-wide distributor of fluid handling products providing ultrapure, corrosion-resistant fluid handling systems and expertise. We sell to a broad base of customers in industries such as electronic component and equipment manufacturers, chemical manufacturers, water & waste treatment, metal finishing, pollution control and life sciences companies. We also serve the construction market through mechanical contractors. Ryan Herco Flow Solutions offers a competitive hourly rate, bonus structure, comprehensive medical, dental, and vision insurance, vacation, sick, and holiday pay, life insurance, tuition reimbursement, and a 401(k) with Company match. Our greatest benefit is the opportunity for career advancement! We strive to promote from within and value employees who contribute to our company's growth. Ryan Herco Flow Solutions is looking for an experienced individual to fill the role of Application Engineer/Customer Service Representative. The position will be responsible for providing sales support for parts, equipment and services for Ryan Herco Flow Solutions/SunSource. This is to be accomplished by working as a team with the Field Sales Representative, Repair Sales Representatives as well as the Repair Sales Management. The objective is to maximize the company's profit margins while maintaining a positive relationship with our customers and principals.
Key Responsibilities:- Learn the products that we represent, their appropriate applications, their strengths and weaknesses as well as our competitor's capabilities.
- Learn each supplier's sizing and selection program or procedure.
- Develop quotations for our customers for our equipment and maintain the files.
- Enter orders in our order handling system after review of customer order to confirm consistency with our proposal.
- Develop relationships with our customers where they think of our company first for their rotating equipment needs.
- Develop relationships and product knowledge with our vendors for accessory equipment so that we know where their equipment fits in our scope of supply.
- Develop working relationships with our Principals factory personnel.
- Work with our customers to resolve any warranty issues should they occur.
- The ideal candidate must possess:
- Mechanical degree preferred or equivalent combination work experience, training and/or education.
- At least 2 years in an inside sales or technical support role in a manufacturing or distribution environment, preferably in the fluid power or fluid processing industry.
- Must be well organized and able to coordinate with functional groups to achieve results.
- Candidate must have strong communication skills and computer proficiency.
- If you meet these qualifications, then we want to hear from you! Candidate must have strong communication skills and computer proficiency.
We are an Equal Employment Opportunity Employer M/F/V/DAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
