Associate Account Manager
brightviewHomestead, FL
Associate Account Manager
brightviewHomestead, FLSenior L5
First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping WorkersFirst-Line Supervisors of Non-Retail Sales WorkersSales Managers
The Best Teams are Created and Maintained Here.
Job Summary:
The Associate Account Manager (AAM) serves as the primary contact for BrightView clients. This role builds and sustains long-term relationships, focusing on both client retention and ancillary sales. The Associate Account Manager works with clients within the Senior Account Manager's portfolio.
Duties and Responsibilities:
- Develop and maintain long-term relationships with customers.
- Conduct regular site walkthroughs with clients to ensure quality and service expectations are met (land and/or snow)
- Lead and facilitate or assist in the resolution of customer problems or concerns (land and/or snow).Proactively present site enhancement ideas to existing customers.
- Ensure renewals of each assigned account within the customer portfolio
- Identify and pursue opportunities to sell ancillary services. Generate referrals from existing client base and communicate with Business Developer
- Develop accurate estimates and takeoffs for both new and existing clients as needed.
- Manage service delivery to the specified scope of work (land and/or snow).Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
- Participate in branch meetings and assist the Senior Account Manager in overall leadership of the client service team
- Maintain satisfactory accounts receivable levels (land and/or snow).Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information.
- Perform additional duties as assigned by the Branch Manager Education and Experience: Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry 1 year of supervisory experience in the landscape or service industry
Physical Demands/Requirements:
- Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
- Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
- Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services
- Ability to travel by car, train, and plane
- Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours
- Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur
Work Environment:
Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week Field-based position, a combination of office and customer-facing BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer. This job description is subject to change at any time. BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process. It's Not Just a Team. It's One BrightView.
Summary
Location: Homestead, Florida
Type: Full time
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Level
Senior L5
Location
Homestead, FL
Occupation
First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers
Industry
Landscaping Services
Posted
49 days ago