Administrative Transformation Leader

The Role: As the administrative leader, you will serve as a strategic partner to firm leadership, helping to modernize and elevate the administrative function. This position will focus on identifying opportunities to improve team structure, workflows, resource allocation, and service delivery, while ensuring a high-performing and engaged administrative team. You will work closely with senior stakeholders to evaluate the current operating model, identify opportunities for increased efficiency and scalability, build business cases for change, and implement sustainable transformation initiatives aligned with the firm's long-term objectives.

Key Responsibilities: Lead and develop a team of approximately 40 administrative professionals Assess the effectiveness of the current administrative support model and identify opportunities for improvement Drive transformation initiatives focused on service delivery, operational efficiency, organizational effectiveness, and workforce optimization Partner with firm leadership to redesign processes, workflows, governance structures, and administrative best practices Lead change management initiatives, ensuring successful adoption of new processes, structures, technologies, and ways of working Analyze organizational design, team utilization, capacity planning, and resource allocation to improve productivity and service delivery Develop KPIs, performance metrics, and reporting frameworks to measure effectiveness and drive continuous improvement Manage staffing, recruitment, onboarding, succession planning, and talent development initiatives Foster a culture of accountability, client service, collaboration, and continuous improvement Partner with HR and senior leadership on workforce planning, employee engagement, performance management, and retention strategies Act as a trusted advisor to stakeholders on administrative operations, organizational design, change management, and business transformation

The Ideal Candidate: Experience leading enterprise-wide transformation, operating model, organizational effectiveness, change management, or service delivery improvement initiatives Background in management consulting, internal consulting, business transformation, strategy & operations, legal operations, professional services operations, or large-scale administrative leadership Experience working within a law firm, professional services organization, consulting firm, accounting firm, or similarly matrixed environment strongly preferred Proven ability to influence senior stakeholders and drive change across large and diverse teams Experience assessing organizational structures, support models, workflows, and operating models to improve efficiency, scalability, and service levels Strong project management, analytical, and problem-solving skills Demonstrated experience leading complex change initiatives from assessment and design through implementation and adoption Excellent communication, stakeholder management, and executive presence Experience leading, coaching, and developing large teams Strategic mindset coupled with a hands-on approach to execution Comfortable navigating ambiguity and driving initiatives in a fast-paced environment Salary range $180,000 - $210,000, dependent on experience Opportunity to join a collaborative and highly professional organization with strong long-term growth potential Standard hours are 9:30 AM – 5:30 PM As with most exempt positions, flexibility is required and occasional extended hours may be necessary to support business needs Joss Search is proud to be an Equal Opportunity employer, passionately supporting and promoting equality, diversity and inclusion. We are committed to building an inclusive culture, respecting our individual differences and bringing our community together