Title: :DocuSign Specialist
Location: : Raleigh, NCLong Term Contract
Key Responsibilities:- Gather, analyze, validate, and document business requirements for digital signature, contract, and agreement management processes.
- Configure and customize DocuSign eSignature, CLM, Forms, Workflows, Templates, and agreement lifecycle processes.
- Design and implement end-to-end agreement lifecycle workflows, including document creation, review, approval, signature, execution, and storage.
- Configure reusable templates, envelopes, workflows, fields, routing rules, and business processes based on organizational requirements.
- Collaborate with business stakeholders, Legal, Compliance, Procurement, HR, and Technology teams to understand current processes and identify improvement opportunities.
- Perform business process analysis, gap analysis, impact analysis, and solution design.
- Develop functional specifications, user stories, process flows, requirements documents, configuration documents, and other solution documentation.
- Support integration of DocuSign with enterprise applications such as Salesforce, SAP, Service
- Now, Microsoft Dynamics, CRM, ERP, and HR systems.
- Work with technical teams on REST API and system integration requirements, data exchange, authentication, and integration testing.
- Coordinate SIT/UAT, defect resolution, deployment activities, and production validation.
- Provide production support, troubleshoot issues, and implement platform enhancements and configuration changes.
- Support DocuSign platform upgrades, releases, enhancements, and change management activities.
- Conduct user training, create training materials, and support business adoption of DocuSign solutions.
- Ensure agreement and signature processes align with applicable security, compliance, audit, and governance requirements.
- Work within Agile/Scrum teams and participate in sprint planning, backlog refinement, stand-ups, demos, and retrospectives as required.
Required Skills:
Strong hands-on experience with DocuSign eSignature.
Strong experience with DocuSign CLM (Contract Lifecycle Management).Experience with Agreement Lifecycle Management / Contract Management processes.
Hands-on experience configuring DocuSign Workflows, Templates, Forms, and agreement processes.
Understanding of electronic signature and digital agreement processes.
Experience with REST APIs and enterprise application integrations.
Strong requirements gathering, business analysis, and process mapping skills.
Experience with UAT coordination, testing, deployment, and release support.
Strong stakeholder management and communication skills.
Ability to translate business requirements into functional and technical solution specifications.
