Automotive Collision Estimator The Automotive Collision Estimator is responsible for writing body shop damage estimates, negotiating with insurance adjusters, and completing billing and other shop income-related activities. Jenkins Auto Group, founded by Don Jenkins in 1998, is an industry-leading automotive retailer based in Ocala, FL. With over 1,300 employees representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an outstanding automotive experience delivered with professionalism, integrity, and enthusiasm. At Jenkins Auto Group, we believe in promoting growth and upholding our forward trajectory through great people, high standards, and best practices, recognizing that our team is integral to our success. Benefits include medical, dental, vision, term life, company-paid term life, STD/LTD, accident indemnity rider, PTO/sick days, 401(k) with an employer match, employee assistant program, FMLA/maternity/paternity leave, and bereavement leave.
Essential Functions:
Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.
Duties and Responsibilities:
The following is a representative list of the duties and responsibilities associated with this position:
- Providing excellent customer service to internal and external customers at all times.
- Promoting an understanding of, and strong commitment to client satisfaction.
- Maintaining up to date technical knowledge sufficient to effectively communicate with clients and staff of body shop department.
- Applying ethical selling techniques and complying with all applicable company and legal requirements controlling vehicle repairs.
- Thoroughly and accurately diagnosing damage by questioning client about vehicle performance and visual inspection.
- Identifying additional service sales opportunities and obtaining client agreement to purchase.
- Accurately quoting prices for all repairs before work is conducted; identifying means of payment/gain credit approval; and obtaining client signature on repair order.
- Continually monitoring work progress to assure timely completion.
- Inspecting and testing work to assure quality and completeness.
- Notifying client of completed repair in timely manner, explaining repair(s) and answering client questions, and escorting client to vehicle.
- Aiding in the daily activities of the shop including: communications with technicians, painters, other departments within the dealership, insurance company representatives, parts wholesalers, and customers.
- Adhere to all company policies, procedures, and safety standards
- Perform other duties as assigned
- Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: Remaining in the seated position
- Stand: Remaining on one's feet in an upright position at a workstation without moving about
- Walking: Moving about on foot
- Lifting: Raising or lowering an object from one level to another (includes upward pulling) 50-75 lbs.
- Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder
- Pushing: Exerting force upon an object so that the object moves away from the force (Includes slapping, striking, kicking, and treadle actions)
- Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking)
- Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles using feet and legs or hands and arms. Body agility is emphasized
- Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching, or running on narrow, slippery, or erratically moving surfaces, or maintaining body equilibrium when performing gymnastic feats
- Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles
- Kneeling: Bending legs at knees to come to rest on knee or knees
- Crouching: Bending body downward and forward by bending legs and spine
- Crawling: Moving about on hands and knees or hands and feet
- Reaching: Extending hand(s) and arm(s) in any direction
- Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears
- Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
- Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips
- Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
- Hearing: Perceiving the nature of sounds by ear
- Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors or odors, or recognizing particular flavors or odors using tongue or nose
- Near Vision: Clarity of vision at 20 inches or less
- Far Vision: Clarity of vision at 20 feet or more
- Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are
- Visual Accommodation: Adjustment of lens of eye to bring an object into sharp focus. This factor is required when doing near point work at varying distances from the eye
- Color Vision: Ability to identify and distinguish colors
- Field of Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point
- Environmental Conditions: Exposure to weather, moving mechanical parts, non-climate controlled conditions, wet and/or humid conditions, high, exposed places, noise, and vibration.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
