Job Title Facilitates successful equipment rentals by managing all rental services and coordinating the transportation of heavy construction equipment, components and attachments while maintaining a positive professional relationship with customers, vendors and employees.
Responsibilities:- Assist Territory Account Representatives in securing successful equipment rentals by coordinating basic functions of the Rental Department at assigned location.
- Monitor Rental Department engagement with customers and BLE personnel regarding availability of equipment and rental rates.
- Monitor utilization of the rental fleet to ensure each unit is achieving its budgeted targets for revenue and profitability.
- Qualify, maintain, and update customer account and asset information utilizing CRM system
- Responsible for maintaining a high level of customer service, while promoting a positive team-oriented environment.
- Manages site Inside Sales Representatives, Rental Inspectors and Truck Drivers
- Oversee trucking for all equipment deliveries, pickups, and transfers.
- Review and approves rental reservations and contracts for accuracy and completeness.
- Manage existing rental contracts to ensure a high level of customer service on equipment.
- Review all rental invoices, including recurring cycle billings.
- Manage efficiency of haul trucks to maximize company truck utilization and minimize outside haulers.
- Coordinate resolution for customer invoice issues, including sales tax issues.
- Review all customer credits.
- Monitor overdue contracts and communicates status to executive management.
- Coordinate with Sales Department to increase rental revenue.
- Responsible for properly receiving, documenting, and generating "Off Rents" in Wynne rental system.
- Work with Service Department to ensure equipment damages by customers are identified and billed accordingly
- Manage all internal and external BLE equipment audits.
- Adhere to all company policies, procedures, rules and regulations in written or verbal form.
- Comply with government safety and regulation requirements.
- Comply with BLE safety and regulation requirements.
- Attend department, store and safety meetings.
- Embrace BLE core values: Make It Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best and Own ItPerform other duties as requested.
Education & Experience:- Bachelor's degree preferred but not required.3 + years previous equipment rental experience preferred.
- Proficient in Wynne System and Microsoft Office including: Word and Excel
- Knowledge of frequently used Sales and Customer Relations Concepts, Practices and Procedures
- Strong organizational skills with a strong ability to prioritize and multi-task
- Ability to adhere to and meet deadlines
- Excellent organizational, written and verbal communication skills
- Excellent customer service skills
Company Benefits:- Top Tier PayShort Term Incentives
- Company Profit Sharing 401K with company match
- Tool and work boot allowance, prescription eye protection allowance
- Continued education paid training
- Medical, Dental, Vision
- Company paid life insurance, Company paid Short and Long Term Disability
- Mon-Fri, on call as needed
- The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified; nothing restricts the company's right to change, assign, or reassign duties and responsibilities at any time or for any reason
