People and Organizational Development Manager

POSITION OVERVIEW: The People and Organizational Manager leads strategic employee development initiatives that strengthen organizational effectiveness, engagement, retention, and career growth. The role oversees performance management, workforce analytics, training and development, talent acquisition support, and retention strategies while partnering with leadership to build employee capabilities and a strong organizational culture. In partnership with the Quality & Evaluation Team, this position leverages agency-wide performance, workforce, and program data to identify learning needs, develop targeted professional development strategies, and advance continuous organizational improvement. The Manager administers the agency’s performance management system, including BambooHR, to monitor performance standards, support evaluations, analyze trends, and identify opportunities for improvement. The Manager also designs and delivers comprehensive onboarding, professional development, and leadership training programs while supporting recruitment, succession planning, and employee retention efforts. The ideal candidate brings strong instructional design and communication skills, experience developing workforce training programs, and a data-driven approach to improving employee performance, engagement, and organizational outcomes. REQUIRED QUALIFICATIONS & SKILLS Bachelor’s degree in Human Resources, Training and Development, Organizational Development, Business Administration, or a related field required. Minimum of two (2) years of experience in employee training, professional development, learning and development, or a related field. Demonstrated experience designing, implementing, and evaluating effective training and development programs. Ability to analyze quantitative and qualitative data and translate findings into strategic learning, workforce development, and organizational improvement initiatives. Strong knowledge of adult learning principles and instructional design methodologies. Experience assessing organizational training needs through data analysis, surveys, interviews, and stakeholder feedback. Experience developing training materials, manuals, guides, and other learning resources. Excellent verbal and written communication skills, with strong presentation, facilitation, and public speaking abilities. Strong analytical and problem-solving skills, with the ability to interpret performance and workforce data. Experience with HRIS platforms; proficiency with BambooHR preferred. Proficiency with Microsoft Office Suite and related software applications. Strong project management and organizational skills, with the ability to manage multiple priorities and meet deadlines. Bilingual proficiency in Spanish, Cantonese, French, or Mandarin is a plus.

Administer semi-annual performance review processes through BambooHR to support employee performance, accountability, and development. Monitor performance standards, outcomes, and workforce trends using analytics and reporting. Maintain and enhance performance management tools, including job descriptions, performance standards, evaluation processes, and competency frameworks. Use organizational data and assessments to identify current and future skills, competencies, and behaviors needed to achieve strategic goals. Partner with managers and supervisors to develop employee growth plans, coaching strategies, and performance improvement initiatives. Support employee retention, promotion, career development, and succession planning efforts. Training & Learning Development Assess organizational training needs through surveys, interviews, focus groups, performance data, and collaboration with department leaders. Partner with the Quality & Evaluation Team to analyze agency-wide performance, workforce, and program data and identify learning priorities, skill gaps, and emerging needs. Translate data and evaluation findings into targeted professional development strategies that support employee growth, departmental capacity, and agency priorities. Develop annual learning priorities aligned with organizational goals, staff feedback, performance outcomes, and evaluation findings. Design, coordinate, and facilitate onboarding, orientation, compliance, technical, professional development, and leadership training. Develop engaging learning experiences using workshops, facilitated discussions, presentations, simulations, online learning, and multimedia resources. Develop and maintain training materials, facilitator guides, employee resources, and course documentation. Evaluate training effectiveness through assessments, surveys, participant feedback, and performance outcomes. Maintain accurate training records, including attendance, completion, assessment results, and retraining requirements. Stay current on emerging trends, research, and best practices in learning and development. Talent Acquisition & Retention Support recruitment activities, including candidate interviews, selection processes, and hiring practices. Partner with hiring managers to strengthen interview guidelines, talent assessment strategies, and selection practices. Support initiatives that promote employee engagement, retention, career growth, and organizational culture. Promote an inclusive workplace that advances equal employment opportunity, diversity, equity, inclusion, and belonging. Leadership Coaching & Organizational Support Train and coach managers, supervisors, and leadership staff on performance management, employee development, coaching, and effective communication. Provide managers with tools, resources, and guidance to support employee performance and development. Partner with People Operations and organizational leaders to identify workforce needs and implement effective solutions. Support employee engagement activities, organizational events, and workforce initiatives. Quality Improvement & Professional Development Partner with the Quality & Evaluation Team to translate organizational data and evaluation findings into learning strategies that strengthen employee effectiveness and organizational outcomes. Use measurable outcomes and evaluation findings to continuously improve professional development programs and assess learning impact. Support the integration of learning, evaluation, and Continuous Quality Improvement (CQI) initiatives through evidence-based practices. Maintain ongoing professional development and apply current research and best practices in employee learning, development, performance, and retention. Develop and manage training budgets and maintain accurate expense records and reports. Collaborate with People Operations and organizational leadership to advance agency priorities. Perform other related duties and responsibilities as assigned.